Job Title: IAM Service Delivery Manager
Key Responsibilities
Lead end-to-end IAM service delivery, ensuring SLA compliance, governance, and operational excellence.
Manage stakeholder relationships, customer engagement, and communication across business and technical teams.
Drive continuous improvement initiatives through automation, process optimization, and service enhancements.
Oversee risk management, compliance, audit readiness, and adherence to organizational security standards.
Support technology modernization, transformation programs, and strategic roadmap execution.
Skills Required
Robust expertise in Identity & Access Management (IAM) and Cyber Security Governance.
Experience with IT Service Management (ITIL), SLA management, and operational governance.
Knowledge of automation, reporting, compliance, and continuous service improvement practices.
Understanding of enterprise security technologies, cloud platforms, and IAM solutions such as CyberArk, Saviynt, and Microsoft Entra ID.
Excellent leadership, stakeholder management, problem-solving, and communication skills.
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📌 Iam Service Delivery Manager (Brisbane)
🏢 Kaizen Global Technologies
📍 Brisbane