Mandgno IT is seeking a Service Desk Analyst (Level 1) to resolve Level 1 tickets with minimal supervision, spanning queue management and in office deskside support for Australian clients. You'll troubleshoot across Windows, Microsoft 365 and networking fundamentals, maintain accurate ticket logs, and escalate issues with clear context when needed.
A strong customer-first approach is essential. Join a collaborative MSP environment that values documentation, automation, and steady progression to
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📌 Service Desk Analyst (Level 1) – Onsite & Automation-Driven (Brisbane)
🏢 Mangano IT
📍 Brisbane
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