Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.
Your mission
The Service Technician plays a vital role in ensuring the operational excellence and safety of our specialized vehicle-mounted equipment. By providing expert maintenance, repair, and technical support, you will directly contribute to customer satisfaction and the long-term reliability of Hiab solutions in the field.
Key responsibilities
Maintenance & Repair:
Perform repair and maintenance tasks on vehicle loading cranes, hooklifts, and Moffett truck-mounted forklifts to ensure optimal performance and safety
Service Vehicle Care:
Ensure all service vehicles are well-maintained, clean, and fully stocked with necessary tools and parts
Time Management:
Ensure timely arrival to sites and completion of jobs on schedule, adhering to the Hiab standard
Compliance & Safety:
Maintain strict compliance with Occupational Health & Safety (OHS) standards, promptly addressing any non-compliance and reporting incidents
Customer Interaction:
Provide professional communication with customers regarding service reports and maintain a clean and tidy appearance
Fault Diagnosis & Problem Solving:
Troubleshoot and diagnose faults independently, test hydraulic and electrical circuits, and rebuild mechanical components as needed
Environmental & Waste Management:
Adhere to local environmental guidelines, ensuring proper waste disposal and cleanliness during and after service.
Performance Expectations
Adherence to Timeframes:
Ensure punctuality to site and completion of all tasks within the agreed-upon timeline
OH&S; Compliance:
Maintain a safe work environment, ensuring all equipment is left in a safe,



operational state and that all relevant standards are followed
Customer Service:
Provide transparent, concise, and accurate reports to customers while maintaining a professional demeanor and presentation
Technical Expertise:
Ability to independently troubleshoot, test, and repair hydraulic, electrical, and mechanical systems
What we are looking for
Proven experience in a similar role, particularly in mechanical handling or industrial operations
Excellent work ethic with the ability to work unsupervised
Strong customer service and interpersonal skills
Ability to fault-find and troubleshoot mechanical, hydraulic, and electrical systems
Proficient in the use of computers for reporting and administrative tasks
Excellent time management, attention to detail, and organizational skills
Ability to mentor and guide apprentices
Trade Qualification in Plant Mechanic, Heavy/Light Vehicle Mechanic, or a similar field
Positive, can-do attitude with a strong desire to complete tasks today
Strong character and adaptability in diverse environments
Excellent verbal and written communication skills
Strong interpersonal skills, particularly in dealing with all levels of the organization.
What we offer
As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.
We Are Hiab
Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.

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📌 Service Technician (Melbourne)
🏢 Hiab
📍 Melbourne