Job Description Key Responsibilities: Deliver exceptional customer service during check-in, check-out, and throughout guest stays Proactively manage and resolve guest feedback Handle credit, cash transactions, and related documentation accurately Promote hotel services and special offers Respond to phone and email enquiries promptly Qualifications What we're looking for: Previous front office or customer service experience Serve as the primary after-hours contact for guests, handling check-ins, inquiries, and room service.
Familiarity with Opera Cloud (preferred) Excellent organisation and time management Flexibility to work various shifts, including mornings, evenings, and weekends Additional Information What we offer: Worldwide Accommodation and Food and Beverage Discounts at Ennismore and Accor properties Be part of a creative, energetic, and supportive team Career growth opportunities across our wider hospitality group At Hyde Melbourne Place, we celebrate diversity and are committed to creating an inclusive workplace for all team members.
We welcome applications from people of all backgrounds, identities, and experiences.

📌 Guest Experience Agent (Victoria)
🏢 Hyde
📍 Victoria