The Opportunity
Our Boutique Managers have keyholder responsibility; are responsible for overseeing our stores, staff, merchandise and customer service, achieving sales objectives and maintaining the highest operational and merchandizing standards. You'll also build highly motivated teams, and coach and develop them to the next level.
What you'll get to do
Profit and Sales Generation
Meeting sales goals
Analysing available sales reports and data to determine the needs of the business, setting business strategies
Set individual sales goals for Fragrance Consultants, motivating the team to achievement
Support the development of the Fragrance Consultants skills, ensuring team are fluent in all aspects of product knowledge
Demonstrate sales leadership, playing an active role on the selling floor
Customer Service
Ensure all Fragrance Consultants provide the highest level of customer service
Build and manage the client database, utilising to increase sales and customer contact
Resolve all customer problems and complaints quickly and effectively, assisting team members where needed
Manage all special events inclusive of collection previews, client events, sale events and centre events, etc.
Empower Fragrance Consultants to provide the best customer service possible
Operations
Ensure correct staffing levels
Look after areas of risk management, including physical security, store cash controls, and inventory management
Deliver relevant team member training, i.e., POS systems
Conduct stock inventories as needed
Understand and execute cash control procedures including bank deposits, safe funds, petty cash
Visual Merchandising




Implement merchandising directives and ensure execution of effective merchandising strategies
Partner with operations, logistics & product teams to ensure the right assortment for the store, communicating inventory needs to support the business goal
Ensure the selling floor is always picture perfect and reflective of current visual direction
Human Resources
Working with the Talent Acquisition team to ensure all vacancies are filled in a timely manner with the right candidate
Work with the Education team to deliver all training programs and initiatives to develop the Fragrance Consultants
Continually evaluate the performance of each Fragrance Consultant and provide constant feedback to ensure results
Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
Ensure a high standard of personal grooming is always maintained in line with company standards and guidelines
Ensure all Occupational Health & Safety individual responsibilities are understood and adhered to.
Ensure all company policies, procedures and legislative requirements are understood and adhered to
VIPS
Ensure all Puig members - both department and counter- complete all digital sales recording daily
Ensure timesheets are submitted through VIPS- signed and accurate




Ensure all changes to roster are communicated to Account Manager daily
Ensure all Agency staff sales are recorded accurately in VIPs
Monitor targets weekly and communicate with Account Manager and HO on performance
Monitor the focus brand, franchise or specific product sales in VIPs
Access, communicate and encourage all members to keep up to date with VIPs Library
Responsible for any training compliance through VIPs is completed for all members
Alert Account Manager if any IT, access or other issues occur in VIPs daily
We'd love to meet you if you have
Experience
Extensive fragrance/beauty and/or retail experience with minimum 4 years' experience in a retail management position.
Skills & Knowledge
Experience within Luxury Retail, Beauty or Fragrance industry preferred.
Proven track record for achieving sales targets in a retail environment
Strong communication and interpersonal skills with the ability to interact well with the rest of the team and retail partners (i.e. Head Office Staff, Marketing & Commercial Departments, Brand Ambassadors, and Retail teams)
Flexibility and availability to work a varied roster in line with store trading hours, including regular extended late-night trade and weekends
Skilled attitude, excellent personal grooming and interpersonal skills
High attention to detail
We welcome Creators Of All Kinds.
A few things you'll love about us
An entrepreneurial, creative and welcoming work culture
A range of learning and development opportunities
An international company with plenty of opportunities to grow
A competitive compensation & benefits package
#J-*****-Ljbffr

📌 Penhaligons Boutique Manager (Sydney)
🏢 Puig
📍 Sydney