Join our team as a Customer Care Consultant!
We are thrilled to announce an exciting chance for a passionate Customer Care Consultant to join our growing team in Newcastle NSW!
This role will be a permanent full-time opportunity and with fantastic career development opportunities it's a great chance for you to start your long term career.
In this dynamic and fulfilling role, you will proactively seek solutions that benefit both our customers and our business. With the support of our management and team, you will enhance your customer service skills, address issues and escalations, and utilize your problem-solving abilities to achieve swift and effective outcomes.
Some of your day to day tasks:
Deliver friendly and efficient service to customers via phone calls, emails, and other business systems
Promptly action customer requests, take ownership of inquiries, and resolve issues within set timeframes
Analyze customer sales history to identify service needs and explore upsell opportunities
Inform customers about new products and services when applicable
Our Ideal Candidate will have:
Experience in a high-volume call center environment is preferred but not essential
A customer-focused and solutions-oriented mindset, with the ability to think creatively to achieve results
Excellent verbal and written communication skills




If you don't have previous experience but have a proactive and reliable personality; we'd love to hear from you too!
What's In It For You:
Permanent role
, incentives & Wesfarmers share plans
Exclusive Perks
: Team Member
discount card
for
Kmart, Bunnings, Target & Officeworks
, FREE
One Pass
subscription & Wesfarmers discounted offers from over 400 retail partners
Continuous training and career development opportunities
Team events
, celebrations, award recognition and prizes
Employee Assistance Program
: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
Refer-A-Friend program –
earn up to $2,000 for each referral!
Generous paid parental leave
policy
Free
onsite parking
and more!
NEXT STEPS
As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.
#J-*****-Ljbffr

📌 Customer Care Consultant - Newcastle Nsw
🏢 Wesfarmers Industrial & Safety
📍 Newcastle