About the role
Signature Strata is seeking a proactive and highly organised Executive Assistant to support our Executive Strata Team in delivering quality services to our stakeholders, including Owners Corporations, committees, clients and service providers.
Working within a small team environment, you will provide excellent client service, administrative support and day-to-day assistance across a busy strata portfolio.
This role suits someone who communicates clearly, shows initiative, anticipates where support is needed and is comfortable managing multiple priorities.
Key responsibilities
· Answer phone calls, take messages and assist clients with straightforward enquiries where appropriate.
· Prepare and distribute correspondence, mailouts and email communications to clients and stakeholders.
· Provide administrative support to Executive Strata Managers across daily portfolio functions.
· Assist with word processing, including reports, papers, letters and general office correspondence.
· Support communication between Strata Managers, committees, clients and service providers.
· Arrange appointments, assist with meetings, complete filing, copying, mail and general clerical tasks.
· Assist with office projects, research, presentations and report writing from time to time.
· Provide practical support and sound advice to clients, escalating matters where required.
· Attend client meetings and work closely with committees to support effective portfolio administration.
· Assist with financial administration, including interpreting financial data, budget review and preparation.
· Draft clear, concise and professional correspondence on a regular basis.
· Attend some evening meetings as required.
· Comply with all office policies, procedures and legal requirements.
About you
You will be a capable administrator with strong customer service skills, a professional phone manner and the ability to build positive working relationships with a wide range of stakeholders.
You will enjoy working in a busy,



service-focused environment and take pride in accurate, timely and well-presented work.
Skills and experience
· Approximately 2–5 years' clerical or office administration experience, ideally within a service-based business.
· Proven customer service experience, including issue resolution and client support.
· Excellent written and verbal communication skills.
· Strong organisational skills with the ability to prioritise, plan and meet deadlines.
· High attention to detail and accuracy across documents, communications and administrative tasks.
· Resilience, initiative and a proactive approach to problem solving.
· Sound business acumen and an understanding of how professional conduct impacts organisational reputation.
· Good working knowledge of Microsoft Word and Excel, with the ability to learn internal software systems.
· Integrity, respect and a flexible team-focused approach.
What success looks like
· Timely responses to email, phone, fax and letter enquiries within expected service timeframes.
· Accurate and efficient completion of administrative tasks, including key authorities and security pass requests.
· Completion of tasks assigned by Strata Managers by the prescribed deadline.
· Weekly filing and records maintenance completed consistently.
· Strong working relationships with clients, committees, colleagues and service providers.
· Effective management of issues, conflict and competing priorities with minimal disruption.
Why join Signature Strata?
This is an opportunity to join a qualified, service-focused strata team where your organisational skills, client service mindset and attention to detail will make a genuine impact.
You will work closely with experienced strata professionals and support a diverse portfolio of stakeholders in a varied and rewarding administrative role.
How to apply
If you are a motivated administrator with strong communication skills and a passion for delivering excellent client service, we would love to hear from you.
Please submit your resume and a brief cover letter outlining your suitability for the role.
NO AGENCIES - Thank you.

📌 Executive Assistant/Trainee Strata Manager (Canberra)
🏢 Signature Strata
📍 Canberra