Customer Experience and Strategy
Position No: *******
Salary/Level: Level 8, $163,427 - $176,990 pa, PSCSAA ****
1x Full-Time or Part-Time, Permanent position available
Come join the team at the new Department of Housing and Works.
The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities.
We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation.
Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best.
We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, and culturally and linguistically diverse people.
We are committed to ensuring our hiring processes are inclusive.
If you are an Aboriginal and Torres Strait Islander person, young person or person with disability seeking assistance with your application, please contact
Jobs and Skills WA
on ********.
If you are a person living with disability and require any adjustments or accommodations, please contact Fiza Safarudin on ***************or via email at ******.
You can also reach us through the
National Relay Service
.
When you join us, you can enjoy a variety of benefits, including:
flexible work options,
including working from home up to 2 days per week.
professional development,
training, and on-the-job learning
to advance your career.
generous leave entitlements,
which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year.
Access to cultural leave for Aboriginal and Torres Strait Islander people.
modern workspaces, where you
choose your workspace
that assists you to do your best work.
access to activity-based work hubs in the CBD, Fremantle and Joondalup
for ad hoc flexible work.
corporate discounts
with selected health insurance providers and access to wellness programs.
Opportunity to contribute to diversity,



inclusion, and cultural initiatives across the department, including networks and working groups that promote equity and belonging.
About The Role:
The Assistant Director Ministerial and Parliamentary Services is responsible for strategic leadership of ministerial, parliamentary, and Cabinet matters across the Department of Housing and Works (DHW).
This position leads the Ministerial and Parliamentary Services team, the central point of contact for all Ministerial requests between DHW and the Office of the Minister for Housing and Works.
The MLU manages and coordinates ministerial correspondence, parliamentary requests and Cabinet matters in accordance with established protocols, quality standards and timelines.
This position is responsible for the management of DHW's strategic issues, working closely with the Director General and Executive Leadership Group to manage and rectify high risk issues and identify and capitalise on strategic opportunities.
This leadership role will establish and maintain strong working relationships with Ministerial stakeholders and customers, and build a culture of innovation and collaboration, and support the delivery of high-quality services.
About You:
You are a strategic and collaborative leader with extensive experience managing ministerial, parliamentary and Cabinet processes within a complex public sector environment.
You bring strong political acumen, sound judgement and highly developed conceptual and analytical skills, enabling you to anticipate emerging issues, navigate sensitive matters and provide strategic advice in a dynamic environment.
An excellent communicator and relationship builder, you establish trusted partnerships with senior executives, ministerial offices and stakeholders, providing clear, practical and timely advice on complex issues.




You bring strong analytical and critical thinking skills, enabling you to anticipate emerging issues, identify risks and opportunities, and develop effective solutions.
Your ability to lead through complexity, influence outcomes and promote effective governance and responsive service delivery makes you well suited to this role.
You are an effective people leader who fosters a culture of collaboration, accountability and continuous improvement, while developing the capability of your team to achieve positive outcomes.
This position operates in the context of Leading Others.
This means that you will motivate and enable others to deliver high quality work.
You will balance time between doing the work and coaching, guiding and developing others.
This requires a significant shift in thinking from 'doing' to supporting others to 'do good work'; and consideration of present and future needs when allocating time to the team and projects you lead.
You will articulate how work is to be done, providing clear direction and feedback.
How to Apply:
If you think you have what it takes to be a part of our dynamic and forward thinking team, please click the
"APPLY FOR THIS JOB"
button and you will be redirected to WA Government Jobs and follow the advertising instructions.
If not directed straight to the position, please key the position number into the web search box.
Please ensure you apply before the closing deadline as
we won't accept late and incomplete applications.
Further Job-Related Information:
For further information about the position please contact Fiza Safarudin on ***************(not to be contacted for Applicant Information Packs or assistance with lodging your application).
Currently there is one (1) permanent full-time or part-time position
available for filling.
Whilst this selection process will initially be used to appoint to this advertised vacancy, it may also be used to appoint to similar positions that may arise in the Agency within the next 12 months on a full time, part-time, permanent or fixed-term basis with the possibility of further extension(s) and/or permanency.
Closing Date: Wednesday, 19 August **** at 4:00pm (AWST)

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