Motus Ballarat is seeking an experienced, energetic, and commercially minded
Service Manager
to lead our multi‐franchise service operation.
This is a pivotal leadership role responsible for driving customer experience, operational excellence, and team performance across a diverse and growing dealership.
We operate in a rapid‐paced, high‐volume environment where standards are high, expectations are clear, and results matter — especially when it comes to OEM Customer Satisfaction (NPS) and long‐term customer retention.
About the Role
As Service Manager, you will take full ownership of the service department, leading a team across both front‐of‐house and workshop operations.
You'll be responsible for delivering a seamless customer journey from booking to vehicle delivery, while ensuring the workshop runs efficiently, profitably, and in line with manufacturer expectations.
This role is heavily focused on customer experience, process discipline, and team leadership, with a strong emphasis on achieving and maintaining OEM NPS targets across multiple brands.
Key Responsibilities
Lead, mentor, and develop a high‐performing team of Service Advisors and Technicians
Drive OEM NPS performance through consistent delivery of exceptional customer experiences
Oversee daily workshop operations, productivity, and efficiency
Manage workflow using structured systems and processes
Ensure all customer interactions are clear, transparent, and professional
Monitor and improve service retention and repeat business
Maintain strong communication between service, parts, and sales departments




Ensure compliance with manufacturer standards, audits, and reporting requirements
Manage department profitability, including labour sales, efficiency, and cost control
Identify opportunities to improve processes, systems, and overall performance
Systems & Tools
You will be working within a modern, structured service environment using:
Pentana / ERA Power
– dealership management
Xtime
– service scheduling and workflow
Podium
– customer communication and reviews
Triage processes
– to manage bookings, workflow, and customer flow
Experience with these systems (or similar) will be highly regarded.
What We're Looking For
Proven experience as a
Service Manager
or
Fixed Operations Manager
Strong track record in delivering high
NPS / CSI
results
Demonstrated leadership capability — able to build, coach, and hold a team accountable
Highly organised with strong operational discipline
Commercially aware with the ability to manage profitability and performance metrics
Excellent communication skills with customers and internal teams
Ability to thrive in a high‐volume, fast‐paced environment
A hands‐on leader who leads from the front
Current driver's licence
What We Offer
Competitive salary package + performance incentives
A high‐performing dealership environment with strong volume and opportunity
Ongoing training and development across multiple brands
Career progression opportunities within a national dealership group
The opportunity to lead and shape a critical department within the business

📌 Service Manager - Multi-Franchise Dealership (Ballarat)
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