Guest Services Assistant
Trinity Collective
is a small team passionate about creating a welcoming home-away-from-home for every guest.
We're looking for a friendly, capable
Guest Services Assistant
to support day-to-day guest service across front office and operations.
About the role
· Manage guest bookings, check-ins and departures using our property management system RMS Cloud
· Maintain accurate guest profiles, room allocations and daily arrivals
· Handle guest enquiries and resolve issues professionally, escalating where required
· Process payments, authorisation holds, EFTPOS/cash handling and end-of-shift reconciliation
· Provide local area information and coordinate guest requests
· Deliver warm, productive café service including beverage preparation and table service
· Maintain cleanliness and hygiene across café and guest areas in line with food safety requirements
· Support opening/closing procedures,



shift handovers and day-to-day coordination with housekeeping
What we're looking for
· Hospitality experience in accommodation, café, or customer service environments
· Confidence using a PMS (ideally
RMS Cloud
) and POS/EFTPOS systems
· Barista skills (or a willingness to learn quickly) with attention to quality and presentation
· Strong communication, problem-solving and ability to work with limited supervision
· Current
RSA
and
Food Safety
certificates (or willingness to obtain)
· Availability to work across mornings, evenings, weekends and public holidays on a rotating roster
Roster & conditions
Hospitality Industry (General) Award **** –
Level 3
.
Rotating roster covering approximately
07:45 to 20:15
(opening and closing shifts), across
seven days
including weekends and public holidays.

📌 Part Time Guest Services Assistant (Queensland)
🏢 Trinity Collective Management atf Trinity Collective Unit Trust
📍 Queensland