Job Description:
Event Technology & POS Support Technicians
Field & Remote Roles | Casual / Flexible Work
About Us
We are a global event technology and staffing provider supporting conferences, exhibitions, corporate events, hospitality venues, festivals, and retail environments.
A key part of our work involves POS technology deployments for hospitality and business clients, including site surveys, hardware installation, system configuration, client training, and go-live support.
Our wider services also include IT, AV, event logistics, onsite staffing, and remote client support.
About the Role
We are seeking reliable, tech-confident technicians to support POS installation and training projects across two role types:
Field Technicians
attend client sites to conduct surveys, install and configure hardware, test systems, and provide onsite go-live support.
Remote Technicians
deliver online training sessions, guiding clients through their setup, workflows, and day-to-day system use.
These projects often involve working with restaurants, cafés, food stalls, bars, takeaway shops, event venues, and small business owners.
You should be comfortable speaking with owners, managers, and staff in practical, simple language, and understand how hospitality environments operate during real trading hours.
Full training, SOPs, and ongoing support will be provided before any client-facing work.
What You'll Do
Conduct site surveys and check networking, power, counter layouts, kitchen/service areas, and hardware placement
Install, configure, and test POS hardware such as registers, printers, kitchen display systems, networking equipment, and related devices
Support clients with workflows such as ordering, payments, receipts, kitchen dockets, labels, and service flow




Troubleshoot technical issues onsite or remotely
Deliver clear handover, training, and go-live support to business owners and staff
Document outcomes and flag any technical or operational issues
Follow SOPs, job briefs, checklists, and project instructions
What We're Looking For
Excellent communication and interpersonal skills
Comfortable working directly with business owners, managers, and frontline staff
Tech-confident, reliable, and proactive
Robust troubleshooting and problem-solving skills
Able to explain technical steps clearly and patiently
Understanding of hospitality environments such as cafés, restaurants, food stalls, bars, markets, and takeaway shops
Able to work under pressure during trading hours, events, or go-live periods
Available for flexible hours, including
weekdays
, early starts, weekends, and event-based work
Please note:
weekend-only availability is not suitable for this role
For field roles, you will also need:
A full driver's licence
Access to your own vehicle
An active ABN
Bonus Points
Previous experience in
hospitality and POS / EPOS
systems is highly favourable
Previous experience in events, AV, IT support, retail technology is also desirable
Basic networking knowledge, including Wi-Fi, routers, switches, and printers
Confidence using basic power tools for mounting hardware and cable runs
Experience delivering training, remote support, or client onboarding
Work Location
Field roles are in person.
Remote training roles are online.
If you are reliable, eager to learn, comfortable speaking with business owners, and enjoy solving real-world technology problems in hospitality and event environments, we would love to hear
Pay: $***** – $***** per hour
Work Location: In person

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