About the Role
We are searching for a number of Travel Contact Centre Sales Consultant's to join our Brisbane team!
Known internally, as a Global Connection Officer (GCO) is a sales catalyst, relationship developer, service zealot, organizational wizard, traveller, trainer, problem solver, and company culture enthusiast all rolled into one!
Your mission as a GCO if you choose it, is to connect with our travellers and agency partners; recommending and selling them the right trips based on their unique needs.
This role is office-based where a set number of days is required by the region.
You will therefore ideally live within a commutable distance to our office in Brisbane.
Role and Responsibilities
Reach monthly sales targets while driving exceptional customer service KPIsWork with both speed and efficiency while consistently displaying compassion and care in every interactionHandle any booking issues calmly and with empathy.Differentiate your service to provide a uniquely G experience for our travellers
How your Mission is Achieved:
Connect with our prospective travellers both over the phone and via email.Ask the right questions to ascertain the needs of each unique traveller.Recommend and sell the right trip for the traveller based on their needs including any extra services that may enhance their experience.Ensure the use of correct booking processes and procedures to minimize risk and reduce error ratesAct at all times with the purpose of providing a life changing experienceBe an integral part of G Adventures amazing company culture and live by the G Adventures Core values.Make meaningful connections with both the global team (including over 100 GCOs) but also your travellers.
Required skills:
Minimum 1 year front-line sales experience, motivated by revenue targets and service KPIsA love of sales and travelExperience using a GDS system, preferable but not mandatorySuperior selling skills & exceptional customer service skills are requiredProblem solving/complaint resolution skillsExtensive geographical knowledge & travel experienceFlexible and energetic, with the ability to work independently as well as in a team environmentAbility to work varying shifts and weekends as requiredAbility to navigate and use a variety of computer systems confidently with speed and efficiencyUnderstanding of, and identification with, G Adventures' Core ValuesEnjoy being a part of a global team
What Do We Offer You?
Additional days off, including on your birthday!
Vacation time for you to rechargeEnhanced Parental LeaveMeaningful Employee Recognition ProgramLearning and Growth OpportunitiesEmployee Resource Groups
*Applicable based on location*
Please note that Artificial Intelligence (AI) is used in the selection or interview process.
G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work setting.
We consider all qualified applicants.
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📌 Travel Contact Centre Sales Consultant - Brisbane
🏢 Nearheal(trading as Nearheal
📍 Brisbane