Build relationships.
Drive growth.
Help shape the future of retail logistics.
At Element Logic, we're on a mission to optimize warehouse performance for some of the world's leading retailers.
As the world's first and largest AutoStore partner, we combine cutting-edge automation technology, software, and expertise to help businesses move smarter, faster, and more efficiently.
We're growing in Australia and are looking for an experienced Account Manager – Retail to join our Melbourne team.
This is a high-impact role focused on managing and expanding relationships with some of our most strategic retail customers.
If you're someone who enjoys building trusted partnerships, spotting commercial opportunities, and working with customers to solve real business challenges, we'd love to hear from you.
What you'll be doing
As the primary relationship owner for a portfolio of key retail accounts, you'll work closely with customers and internal teams to deliver long-term value while driving growth across products, services, and solutions.
Responsibilities
Managing and growing relationships with strategic retail customers
Developing and executing account plans that support customer and business objectives
Identifying opportunities to expand services, solutions, and customer footprint
Conducting regular business reviews and strategic planning sessions
Building and maintaining a healthy sales pipeline across existing accounts
Preparing commercial proposals, quotations, tenders, and business cases
Forecasting customer requirements and future business opportunities
Managing renewal and customer retention activities
Coordinating with project, service, and operations teams to ensure successful delivery
Resolving customer issues and ensuring a high level of customer satisfaction




Providing market intelligence, customer insights, and competitive feedback
What we're looking for
We're looking for a commercially minded relationship-builder who understands how to create value for customers while achieving business results.
Qualifications
3+ years' experience in Account Management, Business Development, Key Accounts, or B2B Sales
Experience working with large retail customers or within retail supply chain, logistics, warehousing, automation, industrial products, or related industries
A proven track record of growing revenue within existing customer accounts
Strong stakeholder management and relationship-building skills
Experience preparing proposals, tenders, and commercial presentations
Excellent communication and presentation skills
Strong commercial acumen and negotiation capability
Excellent organisational and time management skills
Proficiency in Microsoft Office, particularly Excel and PowerPoint
Nice to have
Experience with CRM or ERP platforms such as Dynamics, Navision, Salesforce, or similar
Exposure to warehouse operations, intralogistics, automation, or material handling solutions
Benefits
The opportunity to work with some of Australia's leading retail brands
A cooperative, down-to-earth, and supportive culture
Career growth in a global business experiencing strong growth
Exposure to innovative warehouse automation and technology solutions
Flexible working arrangements
Competitive salary package and bonus opportunity
Location & Contract
Place of work: Melbourne, VIC
Start date: To be agreed upon
Form of contract: Permanent employment
Contact
For further questions about the position, contact VP Talent Acquisition & Employer Branding by email:
Apply Today
Apply today to join us in shaping the future of retail logistics.
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📌 Account Manager – Retail (Melbourne)
🏢 Element Logic
📍 Melbourne