Customer Service Representative – Permanent – Full Time
Location: North Ryde
Industry: FMCG / Manufacturing
Salary: $70,000 – $80,000 + Super
Join a market leading FMCG business with genuine career growth opportunities.
Are you passionate about delivering exceptional customer service?
Do you thrive in a fast‐paced environment where no two days are the same?
We're partnering with a leading Australian FMCG organisation that supplies high quality products to customers nationwide.
Due to continued growth, they are seeking a Customer Service Representative to join their high‐performing team.
This is more than just a customer service role.
You'll become the vital link between customers, sales, production, logistics, and supply chain teams, ensuring every order and customer interaction is handled with professionalism, accuracy, and care.
If you're someone who enjoys solving problems, building relationships, and making a real impact on the customer experience, we'd love to hear from you.
About the Role
Reporting to the Customer Service Manager, you'll play a critical role in supporting customers and ensuring orders are processed accurately and efficiently from start to finish.
You'll be working within a collaborative team environment where customer satisfaction is at the heart of everything you do.
Key Responsibilities
Process high volume customer orders accurately and efficiently
Manage customer enquiries via phone, email, and online portals
Resolve customer issues relating to orders, deliveries, and product enquiries
Process returns, credits,



invoices, and order amendments
Liaise closely with Sales, Supply Chain, Logistics, Production, and Finance teams
Maintain accurate customer records within CRM and internal systems
Monitor customer orders and proactively communicate updates
Assist with complaint resolution and customer satisfaction initiatives
Identify opportunities to support product sales and customer growth
Contribute to continuous improvement and service excellence initiatives
About You
Previous experience in Customer Service, Order Processing, Sales Support, Call Centre, or Administration
Experience working within FMCG, Manufacturing, Distribution, Retail, Logistics, or Supply Chain environments
Exceptional communication and relationship‐building skills
Strong problem‐solving and conflict resolution abilities
High attention to detail and accuracy
Ability to manage multiple priorities in a fast‐paced environment
Strong computer skills including Microsoft Office and CRM/ERP systems
A positive, proactive, and customer‐focused attitude
What's On Offer
Competitive salary package
Secure permanent opportunity with a market leading organisation
Supportive and collaborative team culture
Career development and progression opportunities
Exposure to multiple areas of the business
Be part of a growing organisation with an excellent reputation in the market
We welcome applications from all backgrounds and can provide adjustments throughout the recruitment process if required.
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📌 Customer Service Officer (New South Wales)
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