Company Description
At The Positive Guys, we're here to help families live better for less.
Since ****, we've been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.
We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.
Great careers start at The Good Guys
– begin your journey with us today.
Why join The Good Guys?
Fast paced and exciting
environment where
diversity
is celebrated, and creativity and ideas are
valued
.
Competitive remuneration
to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
Access to exciting
career opportunities
and
comprehensive training and development programs
as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi, The Good Guys and E&S; Trading in Australia).
Fantastic discounts
across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
We offer
12 weeks paid parental leave
for eligible primary carers (and a gift for new parents) and we
embrace flexibility
and offer
hybrid working
models for eligible roles.
Our
Employee Assistance Program (EAP)
provides counselling and a wide array of other wellbeing resources for our team members and their families.
Our
Helping Hands workplace giving program
has raised millions for our charity partners to support positive impact in the community.
Demonstrating our
commitment to sustainability,




we are on track to reach our goal of net zero carbon emissions by **** and continue to improve the way we reduce, reuse, and recycle.
Job Description
As a Customer Support Team Member- Sales and Service Hub your role is to deliver a positive post service experience to the customer and effectively resolve issues in a timely manner.
Key responsibilities for the role are:
Deliver a positive post service experience and prompt resolution of delivery or product issues • Ensure timely scheduling of customer deliveries
Manage SolvUp cases and process supplier claims accurately for timely payment
Escalate operational process gaps and work with internal stakeholder to resolve
Work collaboratively with Supply Chain, Stores and Suppliers to resolve queries and enhance the customer experience
Undertake all activities in accordance with compliance and legislative requirements, with particular emphasis on Consumer Law and Safety;
Work closely with stores and other teams to facilitate the effective resolution of customer issues as required
Escalate issues in line with established processes and provide information and input for business investigations, as required.
Qualifications
Preferred experience:
Frontline customer service
Retail instore sales or administration
Microsoft Office suite
Additional Information
If you are interested in this exciting opportunity with us, please click apply and upload your CV.
All applications are strictly confidential.
The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.
If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply!

📌 Part Time Customer Support Team Member- Sales And Service Hub (Western Australia)
🏢 JB Hi-Fi
📍 Western Australia