Clinic Administrator/Receptionist
Permanent Part-Time
(15 hours per week), (Tues - Thurs 8am - 1pm)
Position Overview
This role is responsible for delivering professional, efficient, and compassionate administration and reception services at Western Family Practice.
As the first point of contact for patients and visitors, this position is vital in maintaining a welcoming environment and ensuring the smooth day-to-day operations of the clinic.
This is an office-based role, working 15 hours a week Tuesday to Thursday with flexibility as required to meet clinic needs.
Occasional additional hours to cover annual and sick leave, would be required.
Key Responsibilities
Customer Service & Front Desk
Deliver warm, empathetic service to all patients and visitors
Manage incoming calls, emails and enquiries efficiently and professionally
Monitor patient flow and proactively communicate with clinical staff to manage wait times
Address and escalate patient concerns in a timely and respectful manner
Administrative & Operational Duties
Manage appointment bookings accurately using Genie or other medical software
Maintain and update patient records, scanning and filing documents as required
Coordinate correspondence, mail, and clinic forms
Ensure clinic presentation is maintained including front desk, waiting room, and kitchen
Process daily EFT payments, invoicing, batching and receipting (including Medicare claims)
Skills & Experience Required
A minimum of
2 years' administration experience
(medical administration highly regarded)
Excellent interpersonal skills with a strong focus on customer service
Proficient in Microsoft Office and medical software (Genie preferred)
High attention to detail and strong organisational skills
Ability to work independently and collaboratively in a busy clinic environment
If you're keen to be part of a friendly, supportive practice, enjoy seeing parents and young children, are organised, effective, and compassionate, we'd love to hear from you.
Apply today with a copy of your current resume and cover letter or contact
tal•••@vitil.com.au
for more information.