NRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years.
Part of Insurance Australia Group (known as IAG), we're proud to be one of Australia's most iconic brands.
Make a meaningful impact as a CTP Claims Consultant, managing a diverse portfolio of motor accident injury claims.
In this role, you'll guide injured customers through their recovery journey, applying strong communication, empathy and resilience to support positive outcomes.
You'll interpret information, make informed decisions, and ensure claims are managed effectively in line with legislation and compliance requirements.
Your ability to problem‐solve, diffuse challenging situations, and deliver exceptional customer service will be key to success.
This role suits someone who is outcome‐driven, adaptable, and committed to helping people rebuild their health and confidence.
This is a permanent full‐time role based in Gadigal Country (Darling Park 2, Sydney).
What you'll do
Manage a portfolio of CTP injury claims, ensuring accurate, timely and customer‐focused case management
Apply relevant legislation, guidelines and internal processes to make informed decisions on claim outcomes
Communicate effectively with customers, providers and stakeholders to support recovery and return‐to‐work pathways
Gather, interpret and maintain all claim information to meet compliance and quality requirements




Navigate complex or litigated claims, using sound judgement and strategic problem‐solving
Provide transparent, empathetic and proactive support to people recovering from physical or psychological injury
What you'll bring
Strong customer service skills with the ability to show empathy and support people experiencing injury
High resilience and emotional intelligence when managing sensitive or complex situations
Strong analytical skills with excellent attention to detail and sound decision‐making
Ability to interpret information, apply legislation and manage multiple tasks effectively
Tech‐savvy with the confidence to troubleshoot systems and navigate digital tools
Desirable: Experience in CTP or Workers' Compensation claims management
What we offer
Boosted superannuation with 13% as standard.
20 days annual leave + 5 days MyLeave (extra leave for what's important to you).
Work from home and many more flexibility options with myFlex.
Up to 50% off personal insurance, including home and motor insurance.
Partner discounts on private health insurance, tech & appliances, and many more.
Industry‐leading 20 weeks paid parental leave.
Access to LinkedIn Learning, the award‐winning IAG Academy, study assistance and secondment opportunities.
Employment type eligibility criteria apply
Applications close
Friday 10 July *******:59PM AEDT
#J-*****-Ljbffr

📌 Ctp Claims Consultant (New South Wales)
🏢 Iag
📍 New South Wales