This opportunity is adaptable and may suit candidates seeking either full-time or part-time employment, depending on availability.
About the Role
For our client the Broker Associate plays an essential role to ensure their clients are guided through the complexities of property finance process.
Working with the small, but experienced team based in Cronulla, you will play a key part in delivering exceptional home loan application support and service by helping them provide outstanding experiences for their clients from post-approval to settlement as well as reviewing existing client's needs and overall client management.
This role could suit someone on either Full Time or Part Time basis depending on candidate availability.
Responsibilities
Manage the home loan process from initial contact by head-broker, to post-approval, and right through to settlement/funding
Deliver exceptional loan application support and service and pro-actively manage escalations, ensuring all relevant parties are across any potential issues which require action and/or resolution
Meet all SLA's and ensure stakeholder expectations are met
Solve problems for inflight home loan applications to ensure applications are progressing within SLA
Liaise directly with varying parties to obtain applicable information,



documentation or clarification as required
Manage a pipeline of home loan applications simultaneously
Maintain existing back-book/database by contacting existing clients of Ark Lending Solutions and completing home loan reviews with a view to ensure Ark Lending Solutions becomes the existing clients first point of contact for all things mortgage lending
What you will have
Ideally a minimum of 2 years' experience in a fast paced and high-volume home lending environment
Solid understanding of mortgage deals, credit principles and loan application documentation
Previous experience with Infynity CRM and Apply Online (AOL) would be highly regarded
Ability to quickly understand an application and address any issues to ensure deal flow; and continually maintain exceptional levels of support and service delivery
Ideally previous Mortgage Broker office experience in similar role
A client-centric approach and the ability to naturally build relationships especially over the phone
Self-driven and a desire to learn, with high organisational and time management skills to meet deadlines
A real team-focused personality that embraces collaboration and excellent customer service
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📌 Mortgage Broker Assistant (New South Wales)
🏢 Finsure
📍 New South Wales