Select how often (in days) to receive an alert: Create AlertAt Wesfarmers Health we strive to make health, beauty and wellness experiences simpler, more affordable and easier to access for all Australians.Our portfolio includes well-known names like Priceline, as well as our MediAesthetics brands - Clear Skincare Clinics and SILK Laser Clinics.
In the digital space, we're proud to have SISU Health and InstantScripts—and most recently, we've launched our newest retail beauty stores, atomica.About us:Wesfarmers Health is entering the next phase of its Digital Health evolution, bringing together InstantScripts and SiSU Health to make health services simpler, more accessible and easier to scale for AustraliansWhat began in **** as a small co-operative of just three pharmacies has grown into Wesfarmers Health—a leading Australian organisation in health, beauty and wellness.
Today, Wesfarmers Health proudly employs over 3,600 team members, all committed to delivering accessible, innovative and trusted health and beauty services to Australians nationwide across retail, medi-aesthetics, digital health, and wholesale and supply chain operationsShape what's next in Digital Health!
This is an opportunity to shape a growing digital health portfolio with real customer, patient and commercial impact.
You will lead a broad operational remit, influence at executive level and help scale accessible, high-quality digital health services across Australia.What you'll do:We are seeking a commercially astute operations executive to lead this agenda as Head of Operations – Digital Health.
Reporting to the Executive General Manager – Digital Health, you will be a key member of the Digital Health Leadership Team and accountable for end-to-end operational performance.This enterprise-wide role brings telehealth, health screening, customer support, workforce operations, clinician resourcing, engineering operations and field service into one scalable, resilient function.
You will lift service levels and access, improve efficiency and compliance, strengthen customer and patient experience,



and lead the team through integration and growth.Partnering with Clinical, Product, Commercial, Marketing, Technology and broader Wesfarmers Health teams, you will shape the operating model, align capacity to demand and enable safe, sustainable growth.What you'll lead:Set the Digital Health operations strategy, aligning capability to business priorities, growth and customer needsDesign and embed a unified operating model across InstantScripts and SiSU HealthOwn service levels and access, including consultation wait times, response times and screening deliveryLead clinician recruitment, onboarding, rostering and workforce planning with Clinical leadershipDrive performance across support, screening, engineering operations and field serviceEmbed compliance, quality, risk, health, safety and wellbeing practicesBuild and develop a multi-disciplinary operations team, creating clarity, accountability and engagement through changeContribute to the Digital Health Leadership Team and broader growth agendaAbout you:You are an established senior operations leader, ideally at GM or executive level, with robust experience in healthcare, clinical service delivery or another regulated, service-led environment.
You bring executive judgement, commercial discipline and the leadership maturity to guide teams through integration, transformation and growth.You have led large, multi-disciplinary teams and scaled complex operations while improving service, access, efficiency and customer experience.
Your background may include workforce planning, demand forecasting, rostering, customer support or contact-centre leadership, with strong healthcare compliance,



quality and risk experience.What you'll bring:Senior operations leadership experience, ideally *****+ years, including GM or executive-level exposure in healthcare or clinical servicesStrong understanding of Australian healthcare and regulated environmentsExperience leading integration, transformation or large-scale changeCapability in workforce planning, clinical resourcing, rostering, demand planning and service performanceTrack record improving support, service quality, access, productivity and cost-to-serveStrong commercial, analytical and financial management capabilityExecutive stakeholder influence across Clinical, Product, Commercial, Marketing, Technology and corporate teamsA leadership style that builds trust, sets high standards and creates momentum through changeWhy us?
Access to employee benefits across Wesfarmers including team member discounts at Bunnings, Kmart, Target, Officeworks, OnePass, Priceline, atomica and Clear Skincare ClinicsOngoing professional development and career opportunities across the Wesfarmers Health Division and the broader Wesfarmers GroupNovated leasing optionsAccess to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a yearBeautiful outdoor terrace for work and recreationFood, coffee and health & wellbeing facilities onsite including a landlord operated gymDedicated end of trip facilities (cycle racks, showers, lockers)Aboriginal and Torres Strait Islander ApplicantsWesfarmers Health aims to become an employer of choice for First Nations Australians, through investments that attract, empower and retain First Nations team members within our stores, distribution centres, clinics and corporate offices.As part of the Wesfarmers group, we provide authentic support through a diverse range of programs and initiatives, designed to empower you on your journey towards personal achievement and professional advancement.Copyright **** Australian Pharmaceutical Industries Pty.
Ltd.
ABN **************
#J-*****-Ljbffr

📌 Head Of Operations- Digital Health (Victoria)
🏢 Wesfarmers Health
📍 Victoria