Australia | National role
At Certis, we're redefining what a modern security workforce looks like — technology‐enabled, values‐driven, and operationally excellent.
As part of our transformation journey, we're seeking an experienced People Operations Manager to lead our national People Operations function and elevate the day‐to‐day employee experience at scale.
This is a pivotal role for someone who thrives at the intersection of systems, governance, data integrity, and high‐volume workforce delivery.
The role
Reporting to the Vice President – Culture & Capability, you will own the end‐to‐end delivery, governance and optimisation of People Operations across a large, regulated, and nationally distributed workforce.
You'll lead the engine room of People & Culture — ensuring our people data, systems, and processes are accurate, compliant, scalable and genuinely support the business.
Key Focus Areas Include
End‐to‐end People Operations delivery across the employee lifecycle
Deep ownership of SAP SuccessFactors (Employee Central, Onboarding, Performance & Goals)
Process discipline, data integrity, and statutory / compliance reporting
Workforce support at scale, with clear service standards and escalation
Translating policy, compliance and industrial frameworks into operational execution
Enabling a system‐led, AI‐enabled P&C; operating model
What you'll be doing
Leading and optimising national people operations and service delivery
Owning HR systems governance, data accuracy and process discipline
Driving continuous improvement across onboarding, employee changes, and lifecycle events
Ensuring compliance with employment legislation, awards, EBAs and regulatory requirements
Partnering closely with Payroll, Workforce Planning, IR, and frontline Operations




Using data and insights to identify risk, trends and operational improvement opportunities
Building a high‐performing team that delivers reliably in a high‐volume environment
About You
You're a hands‐on, systems‐savvy people operations leader who is comfortable operating at pace and scale.
You'll Bring
Strong experience leading HR / People Operations in a complex or regulated environment
Advanced capability in HRIS platforms (SAP SuccessFactors highly regarded)
Proven experience managing high‐volume employee lifecycle transactionsDeep understanding of employment compliance and workforce data governance
A pragmatic, risk‐aware mindset with robust attention to detail
The ability to lead teams through change, standardisation and uplift
Confidence working with senior leaders while staying close to operational reality
This role is ideal for someone who enjoys making things work properly, cares deeply about employee experience, and understands that great culture is enabled by disciplined operations.
Why join Certis?
Be part of a national transformation program
Lead a function with real scale and impact
Work in a values‐driven organisation focused on safety, integrity and innovation
Opportunity to shape the future People & Culture operating model
Diversity Statement
Within Certis Australia, we believe our strength lies in the diversity of our people.
We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement.
Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered.
We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.
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📌 People Experience Manager (New South Wales)
🏢 Certis
📍 New South Wales