West End Hotel Townsville proudly stands as part of the Star Group – Queensland's largest independent hotel and pub business.
We do things a little differently here.
If you like to zig while others zag, you might be just who we're looking for to join our vibrant, quick‐paced team.As we continue to grow and evolve, we're on the lookout for a passionate and experienced Duty Manager to take the lead in supporting day‐to‐day operations and delivering unforgettable customer experiences.What You'll Be DoingSupporting the Management Team in all aspects of venue operationsLeading by example to create a positive, motivated team cultureEnsuring exceptional customer service across all areasContributing to staff training and developmentOverseeing compliance with licensing,



RSA and venue policiesWhat We're Looking ForCurrent RMLV & Approved Manager's License (essential)Previous experience in a similar hospitality leadership roleA true team player with a "hands‐on" attitudeA passion for customer service and creating memorable experiencesStrong multitasking skills and the ability to stay calm under pressureAvailability to work nights, weekends, and public holidaysHighly motivated, reliable, and ready to hit the ground runningWhy Join Us?
At Hotel West End Townsville, we believe hospitality is all about heart – making people feel welcome, valued, and part of something special.
We're big on culture, big on service, and even bigger on supporting our people.
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📌 Duty Manager - West End Hotel Townsville
🏢 Uworkin
📍 Townsville