Benefits
Permanent role
This role is based full-time in the office (Monday to Friday)
Offices located in Frenchs Forest, ****
Free onsite parking
About the Company
Our client is a well-established and growing organisation within the healthcare and medical products space, supporting hospitals and surgeons across Australia.
They are known for their high-quality products, strong customer relationships and a collaborative, team-driven culture.
About the Opportunity
This is a leadership chance managing a team within Customer Care, focused on ensuring the smooth coordination, follow-up and completion of customer orders.
What You'll Be Doing
Leading, coaching and developing a team of Customer Care Coordinators
Overseeing daily workflow including inbox management, open orders and follow-ups
Ensuring timely resolution of outstanding items such as missing PO details and approvals
Monitoring performance, tracking KPIs and driving team accountability
Acting as the escalation point for complex customer queries or issues
Working closely with internal teams including Sales,



Warehouse and Operations
Identifying process improvements to enhance efficiency and service delivery
What You'll Need
Experience in a customer service, customer care or order processing environment
Previous leadership, team leader or supervisory experience
Experience within healthcare, medical devices, manufacturing, or FMCG environments preferred
Strong ability to manage competing priorities in a fast-paced environment
Excellent communication and stakeholder management skills
A proactive, solutions-focused mindset with strong attention to detail
Confidence working across multiple systems
A hands-on approach with the ability to support and guide the team when needed
Culture
This is a business that values collaboration, positivity and accountability.
The team works closely together in a supportive, office-based environment and takes pride in delivering a high level of service to their customers.
#J-*****-Ljbffr

📌 Customer Service Manager (New South Wales)
🏢 Healthcare Professionals Group
📍 New South Wales