ResponsibilitiesProvide leadership, guidance and support to the team and all staff through effective coordination of a range of activities.Support a team culture that thrives on communication, collaboration, continuous improvement, positivity, safety and learning.Serve as an active and positive member of the local leadership team, working cooperatively across all teams and the Frontline Services network.Ensure staff are supported to achieve excellence in their performance and maximise potential to meet service delivery and strategic objectives.Understand, support and apply policies and principles by coordinating and monitoring the delivery of services consistent with financial, HR and administrative delegations.Develop and apply awareness of protocols and issues impacting Aboriginal and Torres Strait Islander peoples to facilitate improved customer outcomes and communicate effectively and sensitively.Lead, model and foster professionalism,



accountability and ethical behaviour.Establish and maintain a workplace safety culture by applying Workplace Health and Safety policies and practices to daily operations.QualificationsStrong customer focus and ability to understand customers and stakeholders.Ability to promote and adopt a positive and balanced approach to managing conflicting demands.Ability to assist team members to adapt to changing customer needs and expectations.Foster a collaborative and positive team workplace through open communication and staff development for high performance.Apply business‐management skills in corporate governance, including financial and HR management.Model professional, ethical and culturally sensitive behaviour and consistently apply those standards.Mandatory: ClassC driver's licence, applications must remain current for 12 months.
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📌 Customer Service Manager (Frontline Services) At Queensland Government (Brisbane)
🏢 Queensland Government
📍 Brisbane