Sydney, NSW – National Account Manager
Responsibilities
Evaluate all client accounts on a six‐month basis to ascertain their profitability, the various elements of their travel and entertainment expenditure, and establish an overall perspective of the business, its trends and future needs.
Contract & SLA Management: Oversee compliance with contractual obligations, service levels, and KPIs.
Travel Program Optimization: Review travel patterns, policy compliance, supplier usage, and cost‐saving opportunities to enhance client travel programs.
Identify operational areas that require attention.
Supplier Collaboration: Work with airlines, hotels, car rental partners, and technology providers to secure competitive offerings and improve client value.
Implementation of new accounts: Prepare an implementation plan for new client accounts, ensure consultants are briefed on the plan and the client's travel policy, and conduct a pre‐introduction briefing.
Qualifications
Demonstrated ability to manage corporate clients in a corporate travel environment.
Proven experience managing complex stakeholder groups and translating policy and operational requirements into practical solutions.
Data‐driven decision making: Comfortable with analytics, reporting tools, and interpreting travel program data.
Highly motivated self‐starter with effective time management and prioritization skills.
Strong commercial acumen and analytical capability, with confidence working with KPIs, forecasts, and client reporting.
Highly developed relationship management skills,



with the ability to establish credibility at senior levels.
Sound understanding of corporate travel operations, systems, and processes (including online booking tools and supporting platforms).
Strong problem‐solving skills and the ability to manage issues efficiently and professionally.
Ability to perform effectively in a dynamic, deadline‐driven setting.
Demonstrated learning agility and a commitment to staying current with industry developments.
High level of digital proficiency, including Microsoft Office applications and CRM systems.
Working Conditions
Full‐time position with potential for flexible and/or remote working arrangements (subject to operational requirements).
Availability to support clients across different time zones may be required from time to time.
Occasional travel may be required for client meetings.
Total Rewards
Competitive base salaries.
Building a diverse and inclusive team, supporting career growth and development.
Employee charitable donation and employee referral program.
Hotel and travel discounts.
Regular social events and celebrations.
20 vacation days per year, 10 sick/emergency leave days, superannuation (not inclusive of salary), Employee Assistance Program through TELUS Health.
Equal Opportunity
We're committed to fostering a diverse and inclusive environment.
We welcome applications from all qualified individuals, regardless of race, gender, orientation, ability, age, or background.
If you need accommodation during the recruitment process, please let us know.
#J-*****-Ljbffr

📌 National Account Manager (New South Wales)
🏢 Spencer Corporate Travel
📍 New South Wales