The primary function of the Regional Service Manager is to support the dealer network with technical guidance. This includes but is not limited to dealer visits to perform:
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- Customer vehicle repair inspections
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- CSI – dealer improvement process reviews
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- Dealer quality service and repair audits
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- In-person at dealer meetings with customers to provide great CX and show Red Carpet Leadership to our dealer network
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- Warranty spot check audits
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- Verification that dealers are adhering to the EV Australian Standards
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- Ensuring dealers have enrolled with the Australian Automotive Service and Repair Authority (AASRA) - Fit and proper person check.
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- Making sure dealer staff are completing the required Dealer training programs that are available from ANZ
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- Carry out technical investigations in conjunction with HO to rectify field technical and quality concerns.
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Additional note for this position: This role is an important and unique role in that XPENG are a scaling business; the role is based in the Northern Region Office (QLD) and is primarily responsible for the Northern portfolio of dealers during the mid to long term.
However, initially (first 12-18 months)
will have a requirement to support QLD, NT, NSW & ACT. Specifically interstate travel, sometimes at short notice for customer concerns will be required. After 12-18 months the role will taper back to focus on QLD and NT.
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KEY RESPONSIBILITIES:
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- Deliver on-site & remote technical guidance, repair audits, warranty spot checks and in-dealer training (product/system/EV)
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- Manage new dealer onboarding training, ensure AASRA registration, Australian EV standard compliance & mandatory ANZ training completion
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- Host regular dealer foreman meetings, distribute technical bulletins & recall notices; coordinate with HQ to investigate field quality/technical issues
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- Attend formal customer case meetings to lift CX and execute brand premium service standards
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THE SUCCESSFUL CANDIDATE WILL HAVE:
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- Deep EV technical knowledge (battery, contemporary vehicle diagnostics) + proven OEM aftersales & dealer network management background