Moveworks Sr Customer Success Manager at ServiceNow.About the role This position focuses on integrating the Moveworks AI Assistant into the ServiceNow platform to improve enterprise workflows.
You will manage a portfolio of clients, ensuring they achieve measurable results through intelligent automation.Key facts Location: Sydney, au Engagement: Full time Team: Moveworks / ServiceNowWhat you'll doManage a portfolio of 25 or more mid-market enterprise accounts from initial launch through long-term value realization.Act as a primary advisor to executive sponsors to align AI capabilities with specific business goals.Increase adoption and expansion of the Moveworks AI Assistant within existing ServiceNow environments.Translate complex client requirements into product feedback and actionable roadmap items.Monitor and report on success metrics related to cost savings, operational efficiency,



and employee satisfaction.Mitigate risks and lead change management efforts for clients in complex technical environments.Represent the client perspective internally to influence product evolution.Secure renewals and identify expansion opportunities by proving ongoing business impact.Requirements5+ years of experience in SaaS Customer Success, Consulting, Implementation, or Account Management.Bachelor degree or equivalent practical experience.Experience managing mid-to-large enterprise clients and navigating multi-level stakeholder structures.Ability to articulate technical AI concepts in a business-focused manner.Proficiency in change management and problem-solving.Ability to travel *% of the time.Nice to haveExperience with ServiceNow platforms.Background in ITSM, HR systems, or enterprise automation tools.Direct experience integrating AI into decision-making or work processes.Skills & toolsAI-powered workflow automationEnterprise software implementationStakeholder managementData-driven success trackingITSM and HR system familiarityPractical notesServiceNow utilizes work personas to determine adaptable, remote, or office-based arrangements based on role and location.Employment is subject to export control regulations where applicable.Candidates requiring application accommodations may contact .
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📌 Moveworks Sr Customer Success Manager New South Wales
🏢 Servicenow
📍 New South Wales