Mandgno IT is seeking a Service Desk Analyst (Level 1) to resolve Level 1 tickets with minimal supervision, spanning queue management and in office deskside support for Australian clients.
You'll troubleshoot across Windows, Microsoft 365 and networking fundamentals, maintain accurate ticket logs, and escalate issues with clear context when needed.
A solid customer-first approach is essential.
Join a collaborative MSP workplace that values documentation, automation, and steady progression to
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📌 Service Desk Analyst Level 1 – Onsite & Automation Driven Queensland
🏢 Mangano IT
📍 Queensland
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