Customer Service & Spare Parts Coordinator
Join a long-established Australian brand and major player in the hospitality industry, with national and international distribution. We're looking for a highly energetic and hardworking individual to join our Reservoir team and help drive the growth of our commercial kitchen business.
Why You'll Love This Role
Be part of a dynamic, supportive team.
Contribute directly to business growth and operational success.
Work in a quick-paced, rewarding setting with national and international reach.
Responsibilities
Primarily customer service,
Spare parts will be about 30% of your day
Responding promptly to customer inquiries, via phone and email
Maintaining accurate records on the CRM
Providing technical assistance and product information to customers and service agents
Handling warranty claims and coordinating service requests
Processing spare parts orders, quotations and returns
Maintaining inventory accuracy
Souring spare parts, liaising with supplies
Requirements




Previous experience in customer service or spare parts
Ability to multi-task and work under pressure
Ability to work autonomously and maintain positive working relationships
High degree of accountability and attention to detail
Excellent oral & written communication skills
Strong organisational skills, analytical and problem-solving ability
Strong computer skills with Microsoft office and CRM systems
A basic understanding of commercial kitchen equipment is advantageous
On Offer
An amazing chance to work with this leading kitchen equipment manufacturer where you will become a part of an expanding family business who pride themselves in an innovative, dedicated and client centric culture. This position comes with an excellent team culture and prospect to grow.
Salary will be paid in accordance with experience, The working hours for this position are pm Monday to Thursday and 7.30pm-2pm Fridays.
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📌 Customer Service & Spare Parts Coordinator Melbourne (Australia)
🏢 Simplerecruit
📍 Australia