Sureway Employment is seeking a capable IT Service Desk Lead to drive a customer‐focussed support function in an ITIL aligned setting. You will guide the service desk, manage 3rd party vendors, and ensure timely resolutions in line with agreed SLAs.
The role emphasises Microsoft Intune, Windows Autopilot, and a Hybrid Microsoft 365 setting, with a solid focus on service quality and operational excellence.
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📌 It Service Desk Lead – Customer Centric Itil Champion Sydney
🏢 Sureway Employment
📍 Sydney
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