Star Aviation is Australia's most dedicated Ground Handling service provider, partnering with a number of Airlines and Airports. We pride ourselves on being big enough to manage, yet small enough to care!

As Ramp Crew, you will be at the heart of every aircraft turnaround — ensuring each flight operates safely, efficiently, and on time. You will deliver ground handling services on behalf of Star Aviation’s customers, maintaining full compliance with safety regulations and service standards.

Your responsibilities include performing below-wing services such as loading and unloading baggage and freight, preparing aircraft for departure, cabin cleaning and operating ground service equipment including pushback tugs, aircraft stairs, GPUs, air conditioning units, water and waste servicing units, and baggage tugs.

Working as part of a high-performing team, you will uphold the highest levels of safety, accuracy, and professionalism to ensure every flight departs safely and on schedule.

Managing aircraft movements

Perform Ramp functions including marshalling aircraft in the ramp environment

Receipt and dispatch of aircraft, inclusive of pushback

Placing chocks and cones around aircraft

Operating aircraft passenger doors, hold doors and relevant hatches

Baggage and Freight handling

Transfer freight and baggage to arrivals bag room area, other gates, and other airlines (this may include working in collaboration with personnel from other GSPs)

Loading aircraft with freight and baggage in full accordance with loading instructions

Providing special handling of baggage, freight, and mail, as required

Collecting, loading, and unloading live animals and dangerous goods on and off aircraft, when necessary

Delivering passenger baggage to the claim area and unloading baggage onto the conveyor system

Courteous, prompt, accurate and careful handling of customer baggage, air freight, and company material





Lifting, loading/unloading, sorting and transfer of baggage, freight, and company material

Cabin Cleaning / Fleet Presentation

Deliver Cabin Cleaning services on behalf of Star Aviation customers in accordance with the Airlines procedures under the direction of the Duty Manager

Cleaning the aircraft interior, including but not limited to seats,sidewalls, ceiling panels, carpet, galleys, and cabin lavatories

Provide oversight of passenger movements across the tarmac, paying particular attention to passenger safety, comfort, and efficiency

Provide support with assisting customers with specific needs, including the use of disabled passenger lifters (DPL)

Politely greeting and interacting with customers during disembarkation, boarding and collection and drop off of Premium Hand Luggage (PHL)

GSE

Operating ground support equipment, including aircraft stairs, container loaders, aircraft ground power units, water/lavatory service trucks, aircraft de-icing units, dollies, and passenger vans, when necessary

Ensure the safe and secure operation of all equipment including refuelling, recharging, daily inspection, and fault reporting

Standards, Compliance and Safety

Ensure all activities are conducted in accordance with relevant policies and procedures

Proactively report any hazards, near misses or events in both Star Aviation as well as relevant client safety management system

Proactively encourage a secure operating environment through all interactions with other personnel





Fluent in English, excellent written and verbal communication skills

Competent in the operational requirements of Ground Handling (ideal)

Working understanding of the Aviation Industry

Excellent organisation and time management skills to ensure safe and compliant operations with schedule pressures

Strong ability to multi-task, prioritise and meet deadlines

Customer focus to deliver exceptional service

Ability to adapt to changing priorities and situations

Able to work well in a fast-paced team environment

Awareness of EEO, Anti-Discrimination and Harassment legislation

Ability to pass all Star Aviation and client related training such as Health and Safety, Security, Dangerous Goods, Aircraft Loading etc

Knowledge of proper lifting techniques when handling heavy objects

Ability to endure challenging working conditions including physical work, inclement weather, variable shift starts and finishes

Highly conscientious with an ability to achieve a sustained focus on details and task accuracy

Committed to maintaining the highest standards of safety and efficiency

Capable of working in a highly complex operating environment with an interplay of vehicles, aircraft, and people

Highly personable and able to communicate and influence a diverse range of stakeholders

Positive, proactive, and able to work with minimal supervision

Reliable and punctual

Flexible in dealing with change

Solutions focused

Customer and people focused

Calm under pressure

Demonstrated integrity, honesty and ability to maintain confidentiality

Strong problem-solving skills

Sound numeracy skills

Ability to work autonomously and take initiative in appropriate circumstances

Excellent computer skills in the Microsoft Office Suite

Capable of using ground to ground radio equipment

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📌 Emerald Airport Ramp Officer - Casual
🏢 Star Aviation Services
📍 Emerald