Head of Customer Solutions

The Head of Customer Solutions leads the delivery of pre‑sales engineering, solution design, and post‑sales services to ensure our solutions are fit for purpose, competitively priced and commercially viable. This role manages a team of technical specialists who consult with customers throughout their journey with AARNet, maximising the value of our services for each unique workplace.

The incumbent will have a strong background in customer engagement, architecture, design, build and operation of enterprise networks in a customer‑facing pre‑sales or post‑sales delivery role or an internal high‑engagement role. A proven track‑record in leading teams of technical experts is essential. They will support on‑campus network solutions while also drawing on AARNet’s carrier‑grade network engineering expertise to provide comprehensive local, border‑edge and wide‑area network advice and solutions. This role champions AARNet as the partner of choice for R&E; customers, ensuring exceptional value and sustainable growth in the sector.

Qualifications

Skills, experience & qualifications

- Bachelor’s degree in business, commerce, science, engineering or a related discipline preferred.
- MBA will be highly regarded.

Experience & Skills

- Significant experience in a role requiring a high degree of customer engagement.
- Demonstrated leadership experience in driving results from technical expert teams.




- Experience auditing, designing, procuring and implementing enterprise networks across a range of vendors.
- Experience with data centre interconnectivity and design, and enterprise security is essential.
- Understanding of industry standards in IT networking, data centre, IT security, cloud services would be an advantage.
- Experience in the telecommunications industry.
- Experience in the Higher Education and Research sector is welcome but not essential.
- Experience in a similar role will be highly regarded.

Competitive Benefits And Conditions

- Superannuation: 17% superannuation contribution.
- Parental/Adoption Leave: 24 weeks of paid parental leave and superannuation top‑up.
- Secondary Carer Leave: 16 weeks of paid parental leave for secondary caregivers.
- Wellness Leave: 2 days per month paid women’s wellness leave.
- Family & Domestic Violence Leave: 20 days of paid leave.
- Other supportive leaves: Paid leave for various life events such as weddings, deaths, trauma, and disasters.
- Purchased leave: Options to purchase additional annual leave.
- Flexible work options: Work‑life balance support.
- Equal opportunity focus: Diversity and inclusion.
- Social responsibility and ethics: Lead by example.
- Cutting‑edge technologies: Access to work with the latest industry technology.

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📌 Head of Customer Solutions (City of Sydney)
🏢 AARNet (Australia's Academic and Research Network)
📍 City of Sydney