Proven experience as a Senior Business Analyst in Agile environments, with the ability to lead analysis activities and deliver outcomes in complex settings
Solid ServiceNow expertise, with hands‐on experience translating business needs into effective platform solutions
Excellent stakeholder engagement skills, with the ability to communicate and influence across all levels, including business, technical, and offshore teams
Ability to negotiate compromises with stakeholders at all levels.
Confident facilitator and problem solver, able to analyse issues, identify impacts, and drive practical, value-focused solutions
Solid understanding of Agile delivery practices, tools (e.g. Jira, ServiceNow), and ways of working, with experience supporting team effectiveness
Highly organised, with the ability to manage competing priorities, balance multiple deliverables, and maintain attention to detail in a quick-paced setting
Collaborative mindset with a strong focus on stakeholder service, continuous improvement, and delivering quality outcome
ServiceNow certification
Relevant tertiary qualification in IT, Business, or related field
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📌 It Senior Business Analyst Melbourne (Australia)
🏢 MyChemist Retail Group
📍 Australia