DTMF Group seeks a Customer Service Coordinator to manage the Helpdesk, triage requests and coordinate actions between clients, Operations Managers and field teams.
You will maintain records in Monday.com, ensure SLA adherence and deliver qualified client communications.The role also covers development of SOPs, client specifications and induction materials, plus training support for recent contracts and staff across diverse projects.
Robust organization and communication skills are essential.
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📌 Client Success & Helpdesk Coordinator Victoria
🏢 DTMF Group
📍 Victoria
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