Business Development Center (BDC) Manager - NSW
BYD Haberfield , proudly a part of Harmony Auto, is at the forefront of the electric vehicle revolution in Australia.
Harmony Auto is recognized as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige.
With a commitment to sustainability and creative technology, we aim to reshape the automotive landscape through high-performance electric vehicles.
Our state-of-the-art showroom is part of a energetic network, dedicated to providing exceptional service and pioneering solutions in the automotive industry.
Due to business expansion, we are seeking a Business Development Center (BDC)Manager - NSW to join our energetic team.
Summary
The BDC Manager plays a critical role in driving dealership growth by leading the customer engagement team, optimizing lead management, and ensuring seamless communication between sales, service, and customers.
This position requires a results-oriented leader with strong coaching skills, operational discipline, and a passion for delivering exceptional customer experiences.
Key Responsibilities
Lead and manage the BDC team, setting clear KPIs and performance standardsOversee inbound and outbound communications (phone, email, digital)



to maximize lead conversionDevelop and implement strategies for lead generation, appointment setting, and customer retentionPartner with Sales and Service Managers to align BDC activities with dealership goalsMonitor and analyze performance metrics, reporting results to senior managementRecruit, train, and coach team members to achieve high productivity and customer satisfactionEnsure compliance with dealership processes, brand standards, and customer service excellence
Qualifications & Skills
Proven experience in automotive dealership operations, preferably in a BDC or sales leadership roleStrong leadership and team management skills with a track record of coaching successExcellent communication and customer relationship management abilitiesAnalytical mindset with the ability to track KPIs and implement improvement strategiesProficiency in CRM/DMS systems and digital communication platforms
You must be eligible to work in Australia
Ready to take a giant step in your career?
Interstate Candidates are WELCOME.
Be part of Australia's EV revolution.
Immediate interviews, fast offers, and a chance to grow with the nations largest luxury EV importer.
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📌 Business Development Center Bdc Manager – Nsw New South Wales
🏢 Harmony Auto
📍 New South Wales