First Focus IT is seeking a Service Desk Manager to lead a pod of up to 15 support specialists and support technicians across Australian clients.
The role emphasizes understanding client needs beyond the ticket and maintaining high service standards.You will build solid teams, coach staff, and partner with engineering to improve processes, while upholding the company values and customer experience at the forefront.
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📌 Service Desk Manager — Build High Impact Support Teams Melbourne (Australia)
🏢 First Focus It
📍 Australia
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