Here are some of the EXCITING things you will get to do:

End User Support

- Provide timely support across hardware, software, and network issues
- Manage and prioritise tickets with clear communication
- Troubleshoot issues and identify root causes; implement fixes

Digital Infrastructure Management

- Support and maintain systems (devices, servers, network, cloud)
- Monitor performance; apply upgrades, patches, and fixes
- Maintain system documentation

Software And Application Support

- Install and support business applications
- Manage updates and software licensing

IT Procurement And Asset Management

- Procure IT equipment and manage vendors
- Maintain asset register (hardware, licenses, warranties)
- Ensure compliance with asset processes and audits

Security And Compliance





- Apply security controls and best practices
- Monitor risks and recommend improvements

User Training And Education

- Deliver training on systems and cybersecurity
- Promote effective use of tools across the business

Required Skills And Qualifications And Required Experience

- 5+ years IT support / engineer experience
- Degree in IT or related field
- Solid Windows/Mac + networking knowledge
- Experience troubleshooting across systems and networks
- ITIL knowledge (incident/change/problem management)
- Strong communication and stakeholder management
- Relevant certifications (A+, MCP, CCNA) beneficial

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📌 IT Engineer ANZ (City of Sydney)
🏢 SharkNinja APAC
📍 City of Sydney