Quality Assurance Specialist

As a Quality Assurance Specialist within the General Insurance Claims team, you will help ensure claims decisions and processes meet the highest standards of quality, compliance and customer care by conducting reviews, analysing trends, supporting governance, and driving continuous improvement.

Key Responsibilities

- Conduct quality assurance reviews across General Insurance claims portfolios to assess compliance, consistency and customer outcomes.
- Analyse trends and quality insights to identify improvement opportunities and reduce recurring issues.
- Build strong relationships with claims leaders and stakeholders to influence quality outcomes and uplift capability.
- Support governance activities by identifying regulatory risks and contributing to remediation initiatives.
- Prepare and present quality reporting, findings and recommendations to leadership and governance forums.
- Contribute to training, coaching and continuous improvement initiatives across claims teams.

Qualifications

- Experience working within the insurance industry, ideally with a strong focus on claims.
- Demonstrated experience in quality assurance, auditing, governance or senior claims roles.
- Strong knowledge of General Insurance claims processes and regulatory requirements.
- Excellent analytical, reporting and problem‑solving capabilities.
- Proven ability to engage, influence and build effective stakeholder relationships across multiple levels.




- Relevant industry qualifications such as ANZIIF or equivalent will be highly regarded.

Ideal Candidate Profile

You are naturally curious and collaborative, enjoy using data and insights to drive positive change, have a balanced approach with strong attention to detail, and are confident to influence, challenge constructively and support others to achieve better outcomes.

Benefits

- 5 weeks of annual leave for permanent staff, 15 days of personal/carer’s leave, and access to Family Care (parental leave).
- Hybrid work arrangement – 3 days in the office and 2 days working from home per week for full‑time employees.
- Well‑being benefits: AUD$500 wellbeing payment per year, AUD$295 e‑voucher for work‑from‑home setup, and other benefits through the Shine portal.
- Award‑winning training and development programmes to support career growth.
- Diverse, inclusive global teams and opportunities for innovation and equity.
- Global mobility opportunities across more than 200 countries.
- Volunteer and work in Green Star‑rated offices and support environmental sustainability.
- Company‑sponsored tree planting for every recent employee.
- Recognised employer of choice through various memberships and awards.

Zurich is an equal opportunity employer. We are committed to ensuring our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, please let us know at the time of your application.

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📌 Quality Assurance Specialist (Brisbane City)
🏢 Zurich 56 Company
📍 Brisbane City