Member Support Consultant

Turn conversations into confidence and inspire people to prioritise their fitness. As a Member Support Consultant (MSC) at our brand-new Bourke Street Club (opening late 2026), you will play a key role in building a thriving new fitness community during the pre‑sales period and beyond. You will act as a brand ambassador for Fitness First, supporting membership growth through proactive outreach, creating positive member journeys, and fostering long‑term engagement.

Responsibilities

- Contribute to the club sales budget, utilising sales promotions and referral campaigns.
- Generate and convert high‑quality sales leads through community outreach, referrals, and identification of new business opportunities.
- Achieve the required number of lead contacts via telephone to maximise sales opportunities.
- Provide sales presentations and tours to prospective members.
- Create great member journeys through positive and personalised interactions.
- Achieve successful outcomes to enquiries.
- Open and close the club as per the club roster.
- Actively involve in member retention programmes, inspiring members to continue their fitness journey.
- Conduct regular service calls to new and existing members to keep them engaged and recommend club‑based products that can boost their results.

Qualifications

- Current First Aid & CPR certificate.
- Proven sales capability.
- A problem‑solving mindset – able to provide solutions that meet the needs of potential members.
- A gift for communication – able to talk to anyone with ease and inspire them to take action.




- Drive – goal‑focused and continuously looking for current ways to excel.
- A team player – able to rally through challenges and celebrate successes.
- Customer focus – able to build rapport with people of all backgrounds and motivate them to achieve their goals.

What We Offer

- Base salary plus an uncapped commission, with realistic earnings of $65K+ and increased bonus opportunities during pre‑sales.
- A complimentary Platinum Fitness First membership.
- An anniversary leave and an additional gym membership for friends or family through our Recognition for Service Awards.
- A high‑energy team that celebrates wins, supports one another, and thrives on helping members achieve results.
- Clear pathways into leadership, with opportunities to grow your career across Fitness & Lifestyle Group – Asia Pacific’s largest diversified fitness group and leading fitness brands.

Diversity & Inclusion

At Fitness & Lifestyle Group we bring positive energy to work every day. We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds. We are proud to empower our team to be their authentic selves at work.

About Fitness First

Fitness First is a globally recognised leader in the fitness sector, operating 51 clubs across Recent South Wales and Victoria. We believe that fitness inspires people to excel, and we are committed to empowering our members and employees alike.

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📌 Member Support Consultant | Bourke Street Platinum (full-time, pre-sales) (Melbourne)
🏢 Fitness First group
📍 Melbourne