Working hours: 37.5 hours per week, Monday to Friday

Duration: Permanent

Location: Melbourne

Job Ref:

About The Role

Ansvar Australia, part of the Benefact Group, is looking for a Claims Consultant Casualty and Financial Lines to join our Melbourne office.

As a Claims Consultant you will receive and process claims, ensuring they are paid quickly, accurately and efficiently. You will maintain high levels of customer satisfaction while exercising control of claim costs. Excellent customer service is a key aspect of this position.

What you'll be doing

- Manage end‑to‑end claims processes from lodgement to settlement, ensuring claims are assessed, negotiated and resolved in line with policy terms, company guidelines and delegated authority levels.
- Deliver exceptional customer service as the primary contact for claims‑related enquiries, building strong relationships with brokers, customers, distribution partners and internal stakeholders.
- Drive timely and accurate claims outcomes by reviewing claim liabilities, maintaining accurate reserves, verifying documentation and resolving issues and complaints effectively.
- Contribute to continuous improvement by identifying opportunities to enhance claims processes, systems and procedures while supporting best‑practice claims management.
- Support business growth and team capability through industry knowledge sharing, stakeholder engagement, participation in key projects and promoting a collaborative, customer‑focused culture aligned with company values.

What you’ll need to have

- Claims & Insurance expertise – strong understanding of the Australian general insurance industry, claims management processes, policy interpretation and risk management principles.
- Customer & Broker Relationship Management – proven ability to build and maintain effective relationships with brokers, clients, customers and internal stakeholders while delivering exceptional service.
- Communication & Interpersonal Skills – excellent listening, verbal and written communication skills,



with the ability to influence and negotiate.
- Planning, Organisation & Time Management – highly organised with the ability to manage competing priorities and meet deadlines.
- Collaboration & Continuous Improvement mindset – a proactive team player who embraces change, shares knowledge, contributes to process improvements and supports a positive, high‑performing workplace culture.

What we offer

- Competitive salary – we can discuss details.
- Flexible, hybrid working in modern CBD offices.
- Generous industry performance bonuses.
- Generous annual leave plus birthday entitlement, well‑being initiatives, paid parental leave, volunteering opportunities and more.
- Tailored career development programmes.
- Recognised as the best Australian workplace for fathers (2024).
- Good Company Award Winner (2025).

Hear from the hiring manager

"Join the Ansvar specialist Casualty and Financial Lines team and work on complex, meaningful claims across sectors, where expertise matters. Be part of a collaborative, purpose‑driven insurer that empowers its people to deliver extraordinary outcomes for customers and brokers"

About Us

Ansvar Insurance is transforming the way we operate. As specialists in the Care, Community, Faith, Education and Heritage sectors, we are modernising our business while staying true to our purpose – protecting those who serve others.

Benefact Group is a unique international financial services group made up of over 30 businesses. We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135‑year history and the diversity of our work have enabled us to build a culture of kindness, great ambition and of passionate people driven to do better and be better.

At Benefact Group we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.

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📌 Claims Consultant Casualty and Financial Lines (Melbourne)
🏢 Benefact Group
📍 Melbourne