- Development and management of a customer loyalty programme for Chery and create lifetime value through the programme.
- Evaluate the programmes performance and investigate opportunities to recommend promotions and strategies that drive member engagement (e.g., ROI, current member acquisition and activation goals).
- Planning and execution of Chery customer events. Support with project and event executions for the Brand.
- The organisation completion of both online and offline customer activities.
- Set up a scoring system for customers to recommend potential customers to purchase cars.
- Manage all day‑to‑day activities associated with the overall success and growth of assigned loyalty programmes and customer events.
- Completion of dealer instruction manuals.
- Recruitment of new customers and brand ambassadors to the Chery brand.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments,
as well as actions taken in collaboration with customer care department.
- Track and compile regular user analysis data based on sales information (customer portrait analysis, customer demand analysis).
- Dealer customer operation support (activity guidebook, execution guide).
- Develop long‑term customer operation strategy output and adjustment, coordinate with Brand and aftersales department. Support in marketing strategy by providing ideas based on customer analysis.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities.
- Presentation skills and MS Office suite skillset.
- Be able to work under deadlines.
- Better to have Moderator experience and no stage fright.
Please forward your CV to and use reference CUSTEXP.
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📌 Customer Experience Specialist (Southern Downs Regional)
🏢 Chery South Africa
📍 Southern Downs Regional
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