Do you enjoy solving problems, helping people and figuring out how things work?

We're looking for an enthusiastic IT Help Desk & Support Coordinator to join our team. This is a hands-on role where no two days are the same. You'll be the first point of contact for IT support across the business, helping colleagues with everything from laptops and Microsoft 365 to printers, mobile devices and business systems.

If you're naturally curious, enjoy learning new technology and aren't afraid to use AI, online resources or vendor knowledge bases to solve problems, we'd love to hear from you.

Whether you've built your skills through formal IT qualifications or practical experience, we're interested in people with the right attitude, strong customer service skills and a genuine passion for technology.

Help keep our people connected.

Do you enjoy solving problems, helping people and figuring out how things work?

We're looking for an enthusiastic IT Help Desk & Support Coordinator to join our team. This is a hands-on role where no two days are the same. You'll be the first point of contact for IT support across the business, helping colleagues with everything from laptops and Microsoft 365 to printers, mobile devices and business systems.

If you're naturally curious, enjoy learning new technology and aren't afraid to use AI, online resources or vendor knowledge bases to solve problems, we'd love to hear from you.

Whether you've built your skills through formal IT qualifications or practical experience, we're interested in people with the right attitude, solid customer service skills and a genuine passion for technology.

About the business

Ottico Equipment is the manufacturer of Spitwater products; Australia's leading high-pressure cleaning equipment, with a proud history of innovation and quality. Our products are trusted across Australia and internationally, and our people are at the heart of everything we do.

You'll be joining a collaborative ICT team that supports employees across manufacturing,



warehousing and corporate operations, helping keep our business running smoothly while continually improving the technology we use.

About the role

This is primarily a first-line IT support role where you'll:

- Provide friendly technical support to employees both in person and remotely

- Troubleshoot hardware, software, Microsoft 365 and networking issues

- Set up laptops, desktops, mobile devices and user accounts

- Manage and resolve IT support requests through our service desk

- Escalate more complex issues where required

- Create helpful knowledge articles and user guides

- Assist with support for SAP Business One, HubSpot and other business systems

- Help with testing and rollout of new technology across the business

About you

You'll succeed in this role if you are:

- A great problem solver who enjoys helping people

- Naturally curious and keen to learn

- Comfortable researching solutions independently using AI tools, online resources and vendor documentation

- Calm under pressure and able to manage competing priorities

- A strong communicator who can explain technical concepts clearly

- Customer focused and committed to providing great service

- Adaptable, proactive and willing to get involved wherever needed

Skills and experience

We're looking for someone with experience in IT support, customer service or a similar technical role.

Experience with some of the following would be advantageous:

- Microsoft Windows 10/11

- Microsoft 365

- Active Directory

- Basic networking

- Printers and peripherals

- Mobile devices

- IT ticketing systems

- SAP Business One or HubSpot (desirable, not essential)

Formal IT qualifications are welcomed but not essential. If you've developed your skills through hands-on experience and have a genuine passion for technology, we'd love to hear from you.

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📌 IT Help Desk & Support Coordinator (Albury)
🏢 OTTICO Equipment
📍 Albury