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Full details of the job.

Vacancy Name

Requisition No

Requisition No VN4513

Time Type

Time Type Full Time

Location

Location Remote-Sydney

Additional Location

Country

Country Australia

Job Description

Ready to turn strong client relationships intoreal businessgrowth? As aCustomer Engagement Manager,you'llbe the go-to partner for Australian mid-market businesses, helping them unlock full value from SHL's people insights, while spotting the next opportunity to grow as a team. If you enjoy building trust as much as chasing a target, this could be your next move.

A lucrative commission and excellent benefits packageare offeredin a culture where career development, with ongoing manager guidance, collaboration, flexibility,diversityand inclusivity are all intrinsic to our culture. There is a huge investment in SHL currently sothere'sno better time to become a part of something transformational. Remote or hybrid working is available.

Whatyou'llbe doing

Own the health and growth of a portfolio of Australian mid-market accounts.

Build strong relationships with key stakeholders, aligning our solutions to theirreal businessgoals

Conduct QBRs, usage reviews and onboarding that keep clientsidentifyingtangible, ongoing value

Spot cross-sell and upsell opportunities, turning good conversations into new business wins

Track adoption and usage data, stepping in early wherever churn risk appears

Create compelling reports and presentations thatshowcaseongoing ROI to senior stakeholders





Whatwe'relooking for from you

Proventrack recordmaintainingand growing a portfolio of accounts

Comfortable working towards sales,renewalor growth targets

Strong stakeholder management and presentation skills

Background in SaaS, HRTechor consultative selling environments

Familiarity with usage, NPS or CSAT data to inform decisions

Experienceidentifyingcross-sell or upsell opportunities within accounts

Based in or around Sydney; open to Australia-wide remote

You'llneed full right to work in Australia.

Closing Date:13 August 2026

About Us

- We unlock the possibilities of businesses through the power of people, science and technology.
- We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation.
- When you inspire and transform people's lives, you will experience the greatest business outcomes possible. SHL's products insights, experiences, and services can help achieve growth at scale.

What SHL can offer you

- Employee benefits package that takes care of you and your family.
- Support, coaching, and on-the-job development to achieve career success
- A fun and versatile workplace where you'll be inspired to do your best work (find out moreLifeAtSHL )
- The ability to transform workplaces around the world for others.

SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do make adjustments to make sure our recruitment process is as inclusive as possible.

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📌 Customer Engagement Manager (City of Sydney)
🏢 SHL Group
📍 City of Sydney