Casual Customer Service Agent

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At NEXTDC we build the heart of Australia & Asia’s high‑tech future. We design, build and operate world‑class, next‑generation data centres using cutting‑edge, environmentally efficient infrastructure to service the specific requirements of local and international hyperscale customers.

Job Description

As a Customer Service Agent, you will be the first point of contact for customers and visitors within our facilities. You’ll ensure a great experience through reactive and proactive contact, and act as a concierge coordinating deliveries and documentation.

We offer casual employment for 15‑25 hours per week on a Monday‑to‑Friday schedule, or as agreed, with the potential to work at our sites in Sydney (Artarmon, Macquarie Park).

Responsibilities

- Greet all visitors to the facility in a timely, courteous, and professional manner.
- Work with internal teams nationwide to deliver a seamless customer experience.
- Provide accurate advice and guidance on customer service requests and incidents.
- Take telephone calls to the facility from both internal and external customers.
- Assist with coordination of customer and company events and activities at the facility.
- Conduct site inductions with visitors in coordination with the Facilities team, and scan induction paperwork.




- Conduct audits of critical facility stock and replenish levels as required.
- Provide prompt and friendly communication to customers in person, via telephone, email, and ticketing system.
- Action internal and external customer requests via all internal request systems; email, phone or face‑to‑face.
- Provide first‑level resolution where possible or escalade requests and incidents to the appropriate resolver group.
- Responsible for approving, accepting, and securely storing customer deliveries.

Qualifications

- Excellent customer service skills, both over‑the‑phone and face‑to‑face.
- Highly developed interpersonal, written, and verbal communication skills.
- Well presented with a professional and effective manner.
- Strong time‑management skills with the ability to multitask.
- Ability to work independently; proactive, organised, and diligent.
- Positive computer skills including MS Office Suite.
- High attention to detail and accuracy, methodical, and task‑oriented.
- Must be an Australian Citizen, eligible for NV1 security clearance.

Benefits

- A values‑driven culture built on innovation, collaboration and growth.
- An inclusive, diverse, values‑driven working culture.
- Great opportunities to progress within the company.

Our Commitment

We continue to build a diverse and inclusive workforce that represents the communities in which we operate.

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📌 Casual Customer Service Agent (City of Sydney)
🏢 Nextdc
📍 City of Sydney