ARMA Group Pty Ltd is a leading organisation within the General Insurance sector, dedicated to delivering exceptional claims management services and solutions. We are committed to supporting our clients through complex claims processes with professionalism, integrity and expertise. Our team is built on a foundation of skilled professionals who are passionate about providing outstanding customer service and driving operational excellence.
About the role
We are seeking an experienced
Insurance Claims Officer
to join our team at our
Maitland NSW office
on a
full-time basis
. In this strategic role, you will be responsible for managing a diverse portfolio of insurance claims from initial notification through to resolution. You will play a crucial part in ensuring that claims are handled efficiently, fairly and in accordance with relevant legislation and policy requirements. Your expertise will be fundamental to maintaining ARMA Group's reputation for excellence in claims management and customer satisfaction.
Key responsibilities
Assess and investigate insurance claims to determine validity and coverage eligibility
Manage the full lifecycle of claims from receipt through to settlement and closure
Communicate effectively with claimants, service providers and internal stakeholders to gather necessary information and provide updates
Review claim documentation, reports and supporting evidence to make informed decisions
Determine appropriate claim outcomes in accordance with policy terms and legislative requirements
Negotiate settlements and manage dispute resolution processes where necessary
Maintain accurate and detailed claim files and records in accordance with company procedures




Liaise with Insurance representatives, assessors and other third parties as required
Ensure compliance with all relevant insurance legislation, regulations and company policies
What we're looking for
Proven experience working in insurance claims management, preferably within the general insurance sector
Strong knowledge of claims assessment procedures, policy interpretation and relevant insurance legislation
Excellent investigation and analytical skills with the ability to assess complex claim information
Outstanding written and verbal communication skills, with the ability to communicate clearly with diverse stakeholders
Proficiency in claims management systems and Microsoft Office applications
Demonstrated ability to manage multiple claims simultaneously and prioritise workload effectively
High attention to detail and commitment to accuracy in documentation and decision-making
Problem-solving mindset with the ability to work both independently and collaboratively within a team
Sound understanding of privacy legislation and confidentiality requirements
Ability to have some fun at work and enjoy the workplace culture
What we offer
competitive remuneration packages
ongoing professional development opportunities
access to training programmes that support career progression
ARMA Group Pty Ltd is committed to creating a supportive and rewarding workplace where our employees can thrive.
Our workplace culture prioritises success, fun and the chance to grow.
If you require any adjustments or alternative formats of information at any stage of the recruitment process, please let us know and we will do our best to accommodate your needs.
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📌 Insurance Claims Specialist (New South Wales)
🏢 ARMA Group Holdings
📍 New South Wales