Logistics Strategist International Ecommerce Operations
– Sydney NSW
$120,000 - $150,000 a year
Contract
International Client Operations & Logistics Specialist
Sydney (Chipping Norton) | Full time, On-Site | $120K–$150K base
We help Western e-commerce brands scale globally without the operational headache of building international infrastructure themselves. Our own warehouses, carrier network, and technology platform power most of our locations across Australia, New Zealand, China, Hong Kong, UK, Netherlands, US, and Japan. Where we don't own the infrastructure outright, we run it as if we do. When something goes wrong, we don't chase a third party for an answer. We fix it ourselves, fast.
Now we need someone who can sit at the intersection of logistics operations and client strategy. Not someone who manages workflows. Someone who owns outcomes.
Core Responsibilities
Logistics Operations
Diagnose and resolve fulfilment challenges across multiple warehouses, carriers, and countries
Use platform data to surface patterns, predict bottlenecks, and fix issues before they become client-facing problems
Own inventory accuracy, shipping performance, and delivery metrics across our global network
Platform Intelligence
Master our proprietary logistics platform to drive operational improvements
Configure platform settings for specific client requirements across diverse markets
Work with our tech team to improve platform functionality based on real operational needs
Client Partnership
Own client issues from first contact to resolution — diagnose and solve problems yourself rather than escalating




Translate complex logistics data into clear, actionable recommendations clients can use immediately
Proactively identify opportunities to optimise client supply chains
Conduct platform training and create documentation that makes clients self-sufficient
Team Multiplication
Mentor team members on faster, better ways of working
Build SOPs that raise the operational bar across the team
Lead cross-functional initiatives that measurably improve efficiency
Compensation
Base salary: $120,000–$150,000.
This Role Is NOT For You If...
You wait to be told what to fix
You need a playbook for every situation
You treat "that's not my job" as an acceptable answer
You default to escalating problems instead of owning them
You see client problems as interruptions rather than opportunities
You can't thrive in a fast-paced environment where global logistics means something is always moving, always urgent, and always across multiple time zones
What You Bring
Non-Negotiables
Logistics expertise: hands-on experience in logistics, fulfilment, or supply chain operations
Technical proficiency: strong aptitude with WMS platforms, logistics tech, and data tools
Speed and accuracy:



comfortable owning inventory data and turning around answers fast, under pressure
Customer focus: proven success in client-facing roles within logistics or e-commerce
Education: university degree required — we particularly like people with a background in economics or arts who found their way into logistics, as well as those with logistics-specific degrees
Communication: excellent English with the ability to explain technical concepts clearly
Will Set You Apart
International shipping or cross-border logistics experience
Experience with SaaS platforms or tech-enabled services
Data analysis and reporting skills
Experience with API integrations or technical troubleshooting
Mandarin language skills
Our Hiring Process
Stage 1: Application review (CV + LinkedIn)
Stage 2: Initial interview
Stage 3: Practical Scenario Assessment — a real-world logistics case study designed to see how you actually think through a problem, not just whether you can recite a process
Stage 4: Final interview and offer
Location & Working Arrangement
This is a non-site role based at our Sydney operations hub in Chipping Norton, 5 days a week. You'll be embedded into our global operations environment where the work actually happens. Occasional international travel may be required.
Why Join Us
We're a vertically integrated logistics operator, not a legacy 3PL bolting on tech as an afterthought. You'll be working across a genuinely global network, with real ownership over outcomes and no politics slowing you down.
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📌 Logistics Strategist International Ecommerce Operations (New South Wales)
🏢 Illawarra Mercury Job Board
📍 New South Wales