Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
Located steps from Wynyard,
Novotel Sydney City Centre
is a haven for comfort, productivity and relaxation. We are seeking a motivated and enthusiastic full time
Front Office All-Rounder
to join our team.
What Will You Be Doing?
Delivering service excellence from check in to check out and everywhere in between
Be the first point of contact for our guests and visitors
Completing a variety of tasks ensuring everyday is different. From selling the Hotel's facilities to maintaining guest accounts
Perform duties of Night Audit, room controllers and porterage service
Providing passionate, knowledgeable and friendly service to external and internal guests at all times
Assisting our guests with our self-check in kiosks




Ensuring guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program
Qualifications
Your Skills and Experience Include:
Previous customer service experience, preferably in a Hotel environment
Strong computer knowledge including Microsoft Office and preferably OPERA Cloud
The ability to work under pressure, multi-task and think on your feet to quickly resolve issues
Strong communication skills and pride in personal presentation
Have a natural ability to surprise guests with your authentic guest service
A genuine customer service focus and a strong dedication to always making our guest's smile during their stay
Availability to work 38 hours per week across a 7-day rotating roster including mornings, afternoons, evenings and weekends
Additional Information
What's In It For You
An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
Work alongside passionate industry professionals
Be mentored by experienced Accor Hospitality professionals who want to see you succeed!
Our Commitment To Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
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📌 Front Office All-Rounder - Novotel Sydney City Centre
🏢 Novotel Hotels
📍 Sydney