Centralised Intake, Assessment and Brief Intervention Specialist
Centralised Intake Assessment and Brief Intervention Specialist- Specialist Homelessness Services
Position Title
Centralised Intake, Assessment and Brief Intervention Specialist (Welcome Worker)
Award Category
Social, Community, Home Care and Disability Services Industry Award (SCHADS) Level 4 with above-award leave entitlements. Salary packaging available.
Employment Terms
This is a fixed-term 12-month contract position. Exact hours/days negotiable.
60 hours per fortnight.
6-month Probationary Period Applies - All Employment is subject to ongoing funding.
Why Work for Us?
We pride ourselves on genuinely living our values and providing a great workplace culture for our teams. Benefits include:
Generous salary packaging that reduces your taxable income, meaning you take home more
Above award Wellbeing Leave, Paid Parental Leave and Domestic and Family Violence Leave
A flexible and family friendly work environment
A supportive and growth focused workplace culture underpinned by our Organisational Culture Agreement
Work within our Trauma Informed and Strengths Based Model of Practice
Our Employee Assistance Program available to support you and your family through a range of free professional services
Comprehensive induction and ongoing training
Who is Yes Unlimited?
Yes Unlimited is all about investing in people and building thriving communities. We are a not-for-profit, community-based organisation and have been delivering a range of services and supports in Albury and surrounding areas for more than 40 years. Yes Unlimited is 100% locally grown and governed. We pride ourselves on our organisational culture and a commitment to genuinely living our values:
Clients First
We are deeply on our client's side
We are eternally optimistic and don't give up
We actively support clients' autonomy
Doing it together
We build dynamic teams
Leaders in Practice
We are brutally honest with ourselves about what's working and what is not
We are creative, innovative and purposeful in our practice
We are always learning
Specialist Homelessness Services




Yes Unlimited is the lead agent for all Specialist Homelessness Services in the Southern Murrumbidgee area and in partnership with Homes Out West, Vinnie's Services and VERTO Tenants Advice, provide a range of services that support people who are experiencing homelessness or are considered to be at risk of homelessness.
The Centralised Intake, Assessment and Brief Intervention Specialist
The Centralised Intake, Assessment and Brief Intervention Specialist provides a critical first point of contact for people experiencing or at risk of homelessness, and people experiencing domestic and family violence within Albury and surrounding areas. Working within and across the Yes Unlimited and partner agencies teams, the Centralised Intake, Assessment and Brief Intervention Specialist provides initial assessment and triage and is responsible for initiating an appropriate response within our internal services and within the broader community resources aimed at preventing homelessness, responding to domestic and family violence, addressing housing crisis and/or facilitating access to a long-term housing solution.
What you'll be doing:
Assess & Connect:
Conduct comprehensive intake, assessment, and outreach to evaluate client housing and safety needs, grounding your approach in their personal strengths, community connections, and individual capacities.
Provide Immediate Intervention:
Offer timely, supportive brief interventions and follow-ups to help clients resolve short-term issues and navigate immediate crises.
Create Clear Pathways:
Facilitate seamless referrals into crisis/transitional accommodation, longer-term case management, and broader community resources to prevent homelessness and secure long-term housing.
Advocate & Collaborate:
Build and maintain strong referral networks and inter-agency relationships,



advocating alongside clients as they navigate other professional services and systems.
Cultivate a Safe Environment:
Lead the management, layout, and atmosphere of the HUB foyer, ensuring it reflects Yes Unlimited values and offers a calm, safe, and welcoming space for everyone who walks through the door.
Shape Our Practice:
Actively engage in the development and operationalizing of Yes Unlimited's Model of Practice which includes Strength Based Practice, Trauma Informed Approach and the Five Foundations for Ending Homelessness
Key Selection Criteria:
Qualifications & Experience
Have, or be working towards the completion of, a formal qualification in Social Work, Social Welfare, or related discipline and/or prior experience in working within the community sectors
Prior experience in providing case management or crisis intervention will be a significant advantage
Personal Qualities
Passionate about our local community and working with people and their families.
Strong commitment to personal and career development
High level of self-awareness and comfort with critical reflection
Cool in a crisis with a warm and welcoming disposition
Skills & Knowledge
A demonstrated understanding and working knowledge of Strengths Based and Trauma Informed principles and practice
An understanding of the issues relating to homelessness and domestic and family violence in our local context
Strong written and verbal communication skills
Highly developed interpersonal skills including the ability to establish rapport, engage with and motivate others
Demonstrated ability to work both independently and as part of a team toward established goals
Sound administration skills including confidence in the use of information and communications technology
Other requirements
Have and maintain a current driver's licence, sound driving record and industry relevant Police check (provided) and NSW Working with Children clearance.
Have and maintain a current First Aid Certificate.
If you want to join our team in working towards a future without homelessness, then this position is for you.
APPLICATION CLOSE DATE - 9:00am Thursday 20th of August, ****
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📌 Centralised Intake, Assessment And Brief Intervention Specialist (Albury)
🏢 Yes Unlimited
📍 Albury