About us
The Leukaemia Foundation is on an exciting transformation journey to deliver greater impact to our key stakeholders and the Australian community.
Join a national organisation standing with Australia to help cure and conquer every blood cancer – with care.
Together we're attacking every blood cancer, from every direction, in every way we can.
Now more than ever, the path to conquering blood cancer requires us to work together and ensure 100% access to the right information, the best treatments, the latest trials, tests and diagnostic tools; and the best supportive care to help people not just to survive - but also to live well.
Chance
As a Supportive Care Navigator, you'll be part of the Leukaemia Foundation's Triage & Navigation team, playing a vital role as the first point of contact for people affected by blood cancer.
Handling inbound referrals and phone calls, you'll conduct comprehensive intake assessments to offer initial support and connect clients to relevant information and ongoing supportive care.
This is a fantastic opportunity for someone passionate about client care who wants to make a genuine difference for people navigating a blood cancer diagnosis, working collaboratively with healthcare professionals to triage, coordinate and facilitate access to the Leukaemia Foundation's full suite of supportive care services.
A few extra things to know
Part of the Health Services team, reporting to the Triage & Navigation Manager
What you'll be doing




Receive and manage all inbound referrals and phone calls from individuals and healthcare professionals relating to supportive care services
Conduct thorough risk assessments and supportive care needs assessments, identifying and prioritising the needs of clients to determine the most relevant services
Provide clients with accurate information regarding blood cancer and supportive care services, including relevant external supports
Triage, coordinate and facilitate access to supportive care services across the Leukaemia Foundation's service offerings, including digital, 1:1 and practical supports such as financial assistance
Initiate internal and external referrals where required, working collaboratively with healthcare professionals
Where relevant to the service location, provide responsive support to accommodation residents during periods of reduced onsite Supportive Care Case Manager availability
Maintain accurate and up-to-date healthcare records, ensuring compliance with organisational policies, regulatory requirements and health service standards
What we are looking for:
Tertiary qualification in social work, nursing, or an allied health profession
AHPRA registration or membership of the respective professional body
Comprehensive understanding of blood cancer and its impact on clients




Strong interpersonal and communication skills, with the ability to provide empathetic and compassionate support over telephone and digital modalities
Excellent organisational and time management skills, with the ability to prioritise and manage multiple tasks
Demonstrated ability to work effectively both independently and as part of a multidisciplinary team
High level of emotional resilience and ability to handle sensitive and distressing situations
It's a bonus if you have:
Experience in haematology/oncology settings and/or supportive care in cancer services
Training in counselling or psychosocial support
What we offer
Salary including generous salary packaging up to $15,900 & meal and entertainment card $2,650
Ongoing training and development
Social and well-being activities
Paid Parental Leave
Employee Assistance Program
How to apply
Submit a one-page cover letter addressing the essential criteria and your CV (PDF) via Seek or the Leukaemia Foundation website.
CLOSING DATE FOR APPLICATIONS: COB 14 August ****.
Don't delay - apply today!
We may shortlist and appoint prior to the closing date.
Successful applicants will undergo reference, police, and VEVO checks.
Leukaemia Foundation is committed to building an inclusive and diverse workforce that continues to reflect the community we support.
We strongly encourage people from all cultural and linguistically diverse backgrounds to apply, including Aboriginal and Torres Strait Islander people.

📌 Supportive Care Navigator (Townsville)
🏢 Leukaemia Foundation
📍 Townsville