Royans Transport Accident Repairs - Newcastle NSW
For over 80 years, Royans has been a trusted name in transport accident repairs. With 27 locations across Australia and New Zealand and a proud family business heritage, we've built a supportive and friendly workplace where every team member feels valued and respected. Our team's commitment and dedication continue to drive our success, making Royans a rewarding place to build your career.
At Royans Newcastle, we are looking for an organised Reception and Claims Support Officer to be the first point of contact for our customers and visitors and to support our busy team. Reporting to the Office Manager, this is a varied, hands-on role where you will manage reception, support the claims process, and provide general administration to help keep the branch running smoothly and efficiently.
Key Responsibilities
Greet visitors, answer phones, direct calls, and respond to emails and client enquiries.
Be a key point of contact for insurers and assessors, helping coordinate paperwork and claims information.
Open and distribute incoming mail and general emails.
Prepare documents and information for managers, including invoices, weekly production reports and other simple reports as required.
Type estimator quotes and enter data into our systems as it becomes available.
Create, maintain and close job files (electronic and hard copy), ensuring information is accurate, up to date and easy to find.
Enter, check and close job sheets in a timely and accurate manner.
Assist with basic accounts receivable tasks, such as checking invoices and following up on payments, as directed.
Undertake general office duties such as copying/printing, shredding,



ordering office supplies, preparing correspondence and banking.
Assist with onsite events and branch activities.
Follow workplace health and safety procedures and contribute to a clean, safe and positive work environment.
Full training in our systems and processes will be provided.
What you'll bring
Previous experience in administration, reception or customer service.
Strong attention to detail and good numerical skills, with the ability to spot and correct errors.
Good organisational and time management skills, with the ability to prioritise and meet deadlines.
Clear, confident communication skills (phone, in person and email) and a professional, helpful manner.
Comfortable using office software (e.g. Microsoft Office) and able to learn new systems.
Experience with accounting software (e.g. iBody, MYOB, Xero or similar) is an advantage but not essential.
A positive, team-focused attitude, resilience, and a willingness to learn and take on new responsibilities.
Reliability, integrity and a strong work ethic – someone who follows through and takes pride in their work.
What we offer
Negotiable hourly rate that reflects your experience
Job security with an 80-year-strong, growing business
Recognition programs
Retail discounts with 500+ brands
24/7 counselling and wellbeing support for you and your family
Regular BBQs, celebrations and team events
Training and career paths
Provided uniform
Clean, protected, family-friendly workshop where everyone belongs
When back on the road means back to business. Choose Royans.
Please view our website for further information on Royans at
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📌 Reception And Claims Support Officer (New South Wales)
🏢 ROYANS TRANSPORT ACCIDENT REPAIRS
📍 New South Wales