Front of House at Dermatology Clinic: Client Experience, Administration & Retail
Dermatology Clinics Australia is a dermatologist-led dermatology service providing medical and cosmetic skin treatments for concerns such as acne, rosacea, pigmentation, ageing and sun damage. Our approach is evidence-based and results-focused, combining in-clinic treatments with prescribed home-care programs.
Our front-of-house team plays an essential role in patient outcomes. Patients often leave a consultation with a treatment plan - your role is to help them understand it, and follow it confidently through clear education and appropriate home care routines.
About the Role
This is a patient-facing role combining reception and retail support in a clinical setting.
You will act as the link between the clinician and the patient after their appointment. In addition to reinforcing clinician recommendations, you will develop and guide patients through an appropriate home-care routine within clinic protocols, selecting products that support their treatment plan where items have not already been prescribed.
This is not transactional retail. Your role is to help patients understand what to use, why it matters, and how it supports their treatment outcomes.
Success in this position is measured by patient confidence, home-care and treatment plan compliance, and patient retention.
Key Responsibilities
Greet and check in patients professionally




Support dermatologists and dermal clinicians with patient flow
Reinforce and clarify clinician treatment recommendations
Develop suitable home-care routines aligned to treatment plans
Recommend and supply appropriate skincare products within clinic guidelines
Demonstrate correct product usage and after-care instructions
Encourage follow-up appointments and continuity of care
Process payments and manage bookings
Handle patient enquiries calmly and professionally
Maintain retail displays and stock presentation
Confirm patient appointments and pre-payments
Other front of house duties to ensure smooth running of the clinic
What We Are Looking For
We are seeking strong communicators with retail or service experience who enjoy helping people make informed decisions.
1-3 years customer service or retail experience
Confidence in one-on-one conversations
Ability to explain information simply and clearly
Professional presentation and reliability
Strong organisational skills
Highly Regarded
Premium retail, pharmacy, medical reception, or clinic experience
Experience recommending products or services
Interest in skincare or health care environments
What We Offer
Structured training in skin health and product education
Supportive clinical team environment
Stable roster opportunities for reliable staff
#J-*****-Ljbffr

📌 Front Of House At Dermatology Clinic: Client Experience, Administration & Retail (Brisbane)
🏢 Dermatology Clinics
📍 Brisbane